Table of Contents
SECTION I.
DENTAL PRACTICE ADMINISTRATION
Chapter 1 – Introduction to the Dental Front OfficeAdministrator
Duties of the Dental Front Office Administrator Technology and the Dental Administrator
Professional Appearance Business Casual Inappropriate Clothing Dress Code Regulations
Professional Attitudes and Actions
Interpersonal Skills
Pre-Vacation Work Planning Promotions Promotable Attitudes
On The Job Now (Special Feature)
Chapter 2 – Ethical, Legal, and Regulatory Issues and Responsibilities
Role of the American Dental Association
HIPAA Practice Pitfall (Special Feature)
Forms of Fraud
Practice Pitfall (Special Feature)
Bad Faith Awards
Practice Pitfall (Special Feature)
Chapter 3 – The Dental Office Team and Patient Relations
The Role of the Dentist
The Role of the Dental Hygienist The Role of the Chairside Dental Assistant
Chapter 4 – Technology and the Dental Office
SECTION II.
GENERAL OFFICE PROCEDURES
Chapter 5 – Basic Administrative Functions and Printed Communication
SECTION III.
MANAGING THE DENTAL FRONT OFFICE
Chapter 6 – Dental Front Office Management
Chapter 7 – Dental Terminology and Anatomy of the Oral Cavity
Chapter 8 –Dental Chart Documentation
Chapter 9 – Dental Office Forms
ASA Physical Status Classification System
Chapter 10 – Clinical Records Management
SECTION IV.
DENTAL INSURANCE PROGRAMS, CODING, AND BILLING
Chapter 11 – Dental Reference Books and Insurance Contract Interpretation
Alternative Benefit Plans
Insurance Carrier Directories
Chapter 12 – Dental Services and Coding
Chapter 13 – Dental Billing and the Dental Claim Form
SECTION V.
FINANCES AND ACCOUNTING
Chapter 14 – Dental Practice Accounts Receivable
Chapter 15 – Accounts Payable and Financial Records Management
Quarterly Returns
SECTION VI.
SECURING EMPLOYMENT
Chapter 16 – Employment Skills and Job Search Strategies
SECTION VII.
GLOSSARY AND APPENDICES
Glossary
Appendix A
Appendix B
Appendix C
