Foreword xiii
Preface xv
Acknowledgments xix
About the Author xxi
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Chapter 1: The ScrumMaster’s Role and Responsibilities 1
The Self-Organized Team 2
The ScrumMaster’s Goal 7
The ScrumMaster’s Responsibilities 9
Pitfalls of Combining Roles 9
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Chapter 2: The State of Mind Model 19
Teaching and Mentoring 21
Removing Impediments 21
Facilitation 22
Coaching 23
Example: Starting Agile 24
Example: Impediments 25
Example: Stuck 26
Example: Responsibility 27
Exercise: State of Mind—Now 28
The Missing Piece of the Puzzle 29
Exercise: State of Mind—The Future 30
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Chapter 3: #ScrumMasterWay 31
Exercise: #ScrumMasterWay 32
Level 1—My Team 33
Level 2—Relationships 35
Level 3—Entire System 36
The ScrumMasters’ Group 38
The Organization as a System 39
Cynefin Framework 46
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Chapter 4: Metaskills and Competences 51
Metaskills 52
Competences 54
Core Competences 57
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Chapter 5: Building Teams 61
Tuckman’s Group Development 62
Five Dysfunctions of a Team 65
Team Toxins 69
Focus on Responsibility 72
Organization as a Tribe 76
Choose the Right Leadership Style 82
Use Decentralization 84
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Chapter 6: Implementing Change 87
Go for a Change 88
Change Behavior 90
Eight Steps for Successful Change 91
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Chapter 7: The ScrumMaster’s Toolbox 97
Mastering Shu Ha Ri 98
System Rule 101
Positivity 104
Facilitation 106
Coaching 110
Root-Cause Analysis 112
Impact Mapping 115
Scaling Scrum 119
Kanban Insight Scrum Checklist 121
XP Practices Checklist 122
Product Owner Checklist 122
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Chapter 8: I Believe . . . 125
The Great ScrumMaster 126
Don’t Know Whether Agile and Scrum Is for You? 126
Want to Transform Your Organization to Agile? 127
Don’t Know How to Build a Good Product Backlog? 127
Looking for a Way to Improve Your Team? 127
Want to Become a Great ScrumMaster? 127
Want to Become a Great Product Owner? 128
Want to Solve Conflicts? 128
Want to Have a Modern Agile Organization? 128
Want to Move Your Organization to the Next Level? 128
Zuzana Šochová—sochova.com 128
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References 131
Index 135
