Framework for Human Resource Management, A, 7th edition

PART I Introduction

• Chapter 1 Managing Strategic Human Resources Today
  • What Is Human Resource Management?
  • Trends Influencing Human Resource Management
  • The New Human Resource Managers
  • Strategic Human Resource Management
  • The Plan of This Book
  • CASE INCIDENT: Jack Nelson’s Problem
  • CONTINUING CASE: Carter Cleaning Company
  • EXPERIENTIAL EXERCISE: Helping “The Donald”
• Chapter 2 Managing Equal Opportunity and Diversity
  • Selected Equal Employment Opportunity Laws
  • Defenses Against Discrimination Allegations
  • Illustrative Discriminatory Employment Practices
  • The EEOC Enforcement Process
  • Diversity Management and Affirmative Action Programs
  • CASE INCIDENT: A Case of Racial Discrimination?
  • CONTINUING CASE: Carter Cleaning Company
  • EXPERIENTIAL EXERCISE: Too Informal?
  • VIDEO CASE: Human Resource Management (At Patagonia)
  • VIDEO CASE: Equal Employment (UPS)

PART II Recruiting and Placing Employees

• Chapter 3 Personnel Planning, Recruiting, and Talent Management
  • The Talent Management Framework
  • The Basics of Job Analysis
  • The Recruitment and Selection Process
  • Workforce Planning and Forecasting
  • Recruiting Job Candidates
  • Developing and Using Application Forms
  • CASE INCIDENT: Finding People Who Are Passionate about What They Do
  • CONTINUING CASE: Carter Cleaning Company
  • APPENDIX: Enrichment Topics in Job Analysis
• Chapter 4 Testing and Selecting Employees
  • The Basics of Testing and Selecting Employees
  • Using Tests at Work
  • Interviewing Prospective Employees
  • Using Other Selection Techniques
  • CASE INCIDENT: The Tough Screener
  • CONTINUING CASE: Carter Cleaning Company
  • EXPERIENTIAL EXERCISE: The Most Important Person You’ll Ever Hire
• Chapter 5 Training and Developing Employees
  • Orienting Employees
  • The Training Process
  • Implementation: Training Techniques
  • Managerial Development and Training
  • Managing Organizational Change and Development
  • Evaluating the Training Effort
  • CASE INCIDENT: Reinventing the Wheel at Apex Door Company
  • CONTINUING CASE: Carter Cleaning Company
  • EXPERIENTIAL EXERCISE: Flying the Friendlier Skies
  • VIDEO CASE: Recruiting at Hautelook
  • VIDEO CASE: Employee Testing and Selection at Patagonia
  • VIDEO CASE: Training at Wilson Learning

PART III Appraising and Compensating Employees

• Chapter 6 Performance Management, Appraisals, and Careers
  • Basic Concepts in Performance Appraisal and Management
  • Basic Appraisal Methods
  • Practical Suggestions for More Effective Appraisals
  • Coaching and Career Management
  • Performance Management
  • Talent Management Practices for Strategic Employee Appraisals
  • CASE INCIDENT: Appraising the Secretaries at Sweetwater U
  • CASE INCIDENT: Back with a Vengeance
  • CONTINUING CASE: Carter Cleaning Company
  • EXPERIENTIAL EXERCISE: Appraising an Instructor
• Chapter 7 Compensating Employees
  • What Determines How Much You Pay?
  • How to Create a Market-Competitive Pay Plan
  • Incentive Plans
  • Employee Benefits
  • Current Compensation Trends
  • CASE INCIDENT: Salary Inequities at Acme Manufacturing
  • CONTINUING CASE: Carter Cleaning Company
  • EXPERIENTIAL EXERCISE: Ranking the College’s Administrators’ Jobs
  • VIDEO CASE: Compensation (Focus Pointe)
  • VIDEO CASE: Performance Management California Health Foundation
  • VIDEO CASE: Joie de Vivre Hospitality: Pay for Performance and Financial Incentives

PART IV Employee Rights and Safety

• Chapter 8 Managing Employee Ethics, Engagement, Retention, and Fair Treatment
  • Ethics and Fair Treatment at Work
  • Managing Discipline and Privacy
  • Managing Dismissals
  • Managing Voluntary Employee Turnover and Retention
  • Employee Engagement
  • CASE INCIDENT: Enron, Ethics, and Organizational Culture
  • CONTINUING CASE: Carter Cleaning Company
  • EXPERIENTIAL EXERCISE: To Discipline or Not?
• Chapter 9 Managing Labor Relations and Collective Bargaining
  • The Labor Movement
  • Unions and the Law
  • The Union Drive and Election
  • The Collective Bargaining Process
  • What’s Next for Unions?
  • CASE INCIDENT: Negotiating with the Writers Guild of America
  • CONTINUING CASE: Carter Cleaning Company
  • EXPERIENTIAL EXERCISE: The Union-Organizing Campaign at Pierce U
• Chapter 10 Protecting Safety and Health
  • Employee Safety and Health: An Introduction
  • What Causes Accidents?
  • How to Prevent Accidents
  • Workplace Health Hazards: Problems and Remedies
  • CASE INCIDENT: The New Safety and Health Program
  • CONTINUING CASE: Carter Cleaning Company
  • EXPERIENTIAL EXERCISE: Checking for Unsafe Conditions
  • VIDEO CASE: Union-Management Relations (UPS)
  • VIDEO CASE: Safety (California Health Foundation)
  • Module A Practical HR Tools, Guidelines, and Systems for Managers

Appendix

Glossary

Notes

Name Index

Subject Index