Foundations of Lodging Management, 2nd edition

Covers small hotels, not just larger ones.

• Addresses smaller, limited-service, franchised hotels and their challenges such as multi-tasking between housekeeping, front office, or sales and marketing departments and understanding the entire hotel and how its departments are interconnected.

Identifies and defines lodging language.

• Defines jargon within the chapter and includes an extensive glossary of over 400 lodging-industry-specific definitions that readers can quickly find and review.

Includes All in a Day’s Work vignettes that are now numbered for easy identification.

• Poses true-to-life lodging problems as well as possible solutions.
• Develops decision-making skills and prompts class discussion.

Provides extensive Discussion Questions and Team Activities for each chapter.

• Gives instructor’s ready-made homework problems and a variety of assignment activities.

• Revenue Management
• Reservation Management
• Guest Stay Information
• Guest Departure and payment
• Accounting and Financial Summaries

New! Updated throughout including new information on:

• Green initiatives in lodging
• Changing role of online travel agents (OTAs)
• Explosive impact of social networking on hotel room sales
• The newest legislation regarding employee selection and retention
• Updated financial and statistical data
• Updated Lodging On-line website links
• Expanded discussion of revenue optimization, rooms pricing and inventory management
• Impact of 2008-2010 recession on the lodging industry
• Addition of critical food safety temperatures¿