Part I: Understanding Nursing Management and Organizations
1. Introducing Nursing Management
2. Designing Organizations
3. Delivering Nursing Care
4. Leading, Managing, and Following
5. Initiating and Managing Change
6. Managing and Improving Quality
7. Understanding Legal and Ethical Issues
8. Understanding Power and Politics
Part 2: Learning Key Skills in Nursing Management
9. Thinking Critically, Making Decisions, Solving Problems
10. Communicating Effectively
11. Delegating Successfully
12. Building and Managing Teams
13. Handling Conflict
14. Managing Time
Part 3: Managing Resources
15. Budgeting and Managing Fiscal Resources
16. Recruiting and Selecting Staff
17. Staffing and Scheduling
18. Motivating and Developing Staff
19. Evaluating Staff Performance
20. Feedback and Coaching, Disciplining, and Terminating Staff
21. Managing Absenteeism, Reducing Turnover, Retaining Staff
22. Dealing with Disruptive Staff Problem
23. Preparing for Emergencies
24. Preventing Workplace Violence
25. Handling Collective Bargaining Issues
Part 4: Taking Care of Yourself
26. Managing Stress
27. Advancing Your Career
Part 5: Looking to the Future
28. Imagining the Future
