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Emotional intelligence is your awareness of emotions – whether your own or other people's – and how you use this to in your thinking or actions. Covering a range of traits, you can be strong in some areas but low in others. People with low EI tend to be moody, unpredictable, irrational, and argumentative. By contrast, people with high EI are more positive, less stressed, productive, open and positive. They are better able to identify, understand, use, and manage their emotions in a more productive, open and positive way.
This book will help you develop your Emotional Intelligence. First, take the test to find out your score across a range of emotional traits, and then use the book masterclass to develop your skills.
Part 1: What is Emotional Intelligence?
1. Making Sense of Emotional Intelligence 
2. Assessing Your EI Profile

Part 2: Your Emotional Intelligence Masterclass
3. Improving Your Self-Mastery
4. Enhancing Your overall Disposition
5. Increasing Your Self-Management
6. Strengthen Your Ability to Influence People
7. Boost Your Stakeholder Relationships
8. Upgrade Your People Development Capability
9. Enrich Your Empathy with Others
10. Deepen Your Credibility 
11. Elevate Your Communication Skills
12. Boost Your Teams Dynamic
13. Refine Your Leadership Capability
14. Revitalise Your Approach to Change 
15. Collaborate with Others More Effectively
16. Improve Your Innovation Skills

Philip Holder has been inspiring delegates across the globe for more than twenty-five years by assisting them in understanding and developing the so-called ‘soft aspects' of Business, Management and Leadership.  Following extensive research into the field of behavioural science, he developed one of the earliest, full-EQ based assessments of Emotional Intelligence called MindScapability; which was later adopted by more than twenty, leading, global organisations. Professionally, Phil has held senior-level roles as Director of Learning and Head of Leadership & Management with the largest UK training business.  He has run independently owned: Recruitment, Training, Consulting and more recently, end to end Organisational Development companies, all of which have provided bespoke HR solutions and services to companies throughout the world.

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Pearson eTextbook: What’s on the inside just might surprise you

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