Customer Service: Career Success Through Customer Loyalty, 6th edition
Published by Pearson (July 14, 2021) © 2014
- Paul R. Timm Brigham Young University
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For courses in Customer Service.
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, Â trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.
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