Techniques and Guidelines for Social Work Practice, 10th edition

Brief Table of Contents

I. SOCIAL WORK AND THE SOCIAL WORKER
1. The Domain of the Social Work Profession
2. Merging Person with Profession
3. Merging The Person's Art With The Profession's Science
II. THE BUILDING BLOCKS OF SOCIAL WORK PRACTICE
4. The Roles And Functions Of Social Workers
5. Guiding Principles For Social Workers
6. Practice Frameworks For Social Work
7. Using Evidence In The Change Process
III. TECHNIQUES COMMON TO ALL SOCIAL WORK PRACTICE
8. Basic Communication And Helping Skills
9. Basic Skills For Agency Practice
IV. TECHNIQUES AND GUIDELINES FOR PHASES OF THE PLANNED CHANGE PROCESS
10. Intake And Engagement
11. Data Collection And Assessment
12. Planning And Contracting
13. Intervention And Monitoring
14. Evaluation And Termination
V. SPECIALIZED TECHNIQUES AND GUIDELINES FOR SOCIAL WORK PRACTICE
15. Guidelines For Working With Vulnerable Client Groups
16. Techniques For Sustaining Social Work Practice

Detailed Table of Contents

I. SOCIAL WORK AND THE SOCIAL WORKER
1. The Domain of the Social Work Profession
The Social Work Domain
An Overview of Social Work Practice
2. Merging Person with Profession
Selecting Social Work as a Career
Establishing Oneself as a Social Worker
The Interplay of One's Personal and Professional Lives
A Self-Care Program for the Social Worker
Having Fun in Social Work
3. Merging The Person's Art With The Profession's Science
The Social Worker as Artist
The Social Worker as Scientist
II. THE BUILDING BLOCKS OF SOCIAL WORK PRACTICE
4. The Roles And Functions Of Social Workers
Identifying Professional Roles
5. Guiding Principles For Social Workers
Principles That Focus on the Social Worker
Principles That Guide Practice Activities
6. Practice Frameworks For Social Work
Requirements of a Practice Framework
Guidelines for Selecting a Practice Framework
Selected Practice Frameworks
7. Using Evidence In The Change Process
Conducting Evidence-Based Practice
Critical Thinking When Making Practice Decisions
Guiding the Planned Change Process
The Context of Planned Change
Identifying the Actors in Planned Change
Phases of the Planned Change Process
Conclusion
Selected Bibliography
III. TECHNIQUES COMMON TO ALL SOCIAL WORK PRACTICE
8. Basic Communication And Helping Skills
Creating an Effective Helping Relationship
Verbal Communication Skills
Nonverbal Communication Skills
Helping Skills
Enhancing Client Motivation
Understanding Emotions and Feelings
Responding to Defensive Communication
Applying Cultural Competence to Helping
9. Basic Skills For Agency Practice
Written Reports and Correspondence
Effective Telephone Communication
Using Information Technology
Client Records and Documentation
Dealing with Ethical Issues
Managing Time and Workload
Elements of Professional Behavior
IV. TECHNIQUES AND GUIDELINES FOR PHASES OF THE PLANNED CHANGE PROCESS
10. Intake And Engagement
Section A Techniques and Guidelines for Direct Practice
Making the First Telephone Contact
Conducting the First Face-to-Face Meeting
Clarifying the Client's Problem, Concern, or Request
Making a Referral
Obtaining, Protecting, and Releasing Client Information
Conducting an In-Home Interview
Engaging the Mandated Client
Responding to the Manipulative Client
Increasing Personal Safety in Dangerous Situations
Clarifying Roles and Responsibilities
Addressing Power Differentials with Clients
Section B Techniques and Guidelines for Indirect Practice
Orienting Yourself to Your Agency
Selecting and Orienting New Staff and Volunteers
Orienting Yourself to Your Community
11. Data Collection And Assessment
Section A Techniques and Guidelines for Direct Practice
Assessing a Client's Social Functioning
The Meaning of Work in Social Functioning
The Social Assessment Report
Mapping Client Conditions
Expanding a Client's Vision of Changes That Are Possible
Identifying Client Strengths
Assessing a Client's Social Support
Assessing a Client's Coping Strategies and Ego Defenses
Assessing a Client's Role Performance
Assessing a Client's Self-Concept
Assessing a Client's Needed Level of Care
Using Questionnaires, Checklists, and Vignettes
Identifying Developmental Delays in Young Children
Assessing a Client's Mental Status
Using the DSM and PIE Assessment Tools
Assessing a Child's Need for Protection
Mandated Reporting of Abuse and Neglect
Referral for Psychological Testing
Assessing Family Functioning
Understanding the Family Life Cycle
Assessing Small-Group Functioning
Accessing Evidence-Based Information
Section B Techniques and Guidelines for Indirect Practice
Assessing Agency Structure
Assessing Human Services Needs
Community Decision-Making Analysis
Analyzing Social Policy Implications
Conducting a Community Assets Assessment
12. Planning And Contracting
Section A Techniques and Guidelines for Direct Practice
Selecting Target Problems and Goals
The Problem Search
The Client Needs List
Formulating Intervention Objectives
Written Service Contracts
Making Use of Informal Resources
Family Group Conferencing
The Small Group as a Resource
Section B Techniques and Guidelines for Indirect Practice
Establishing and Changing Organizations
Agency Planning Processes
Selecting Change Issues for Advocacy
Project Planning and Evaluation
Planning a Primary Prevention Program
Participatory Action Planning
13. Intervention And Monitoring
Section A Techniques and Guidelines for Direct Practice
Preparing for an Interview
Information, Advice, and Persuasion
Reinforcement and Related Behavioral Techniques
Behavioral Rehearsal
Behavioral Contracting
Role Reversal
Managing Self-Talk
Building Self-Esteem
Confrontation and Challenge
Reframing
Helping Clients Make Difficult Decisions
Helping Clients with Harmful Habits
Helping Clients with Financial Problems
Helping Clients in Crisis
Homework Assignments
The Feelings List
Client Advocacy
Client Empowerment
Resolving Conflict through Counseling and Mediation
Providing Support for Caregivers
Indirect Discussion of Self in Small Groups
Programming in Group Work
Section B Techniques and Guidelines for Indirect Practice
Working with a Governing or Advisory Board
Conducting Effective Staff Meetings
Building Interprofessional Teamwork and Cooperation
Leading Small-Group Meetings
The RISK Technique
The Nominal Group Technique (NGT)
Chairing a Formal Committee
Problem Solving by a Large Group
Brainstorming
Class Advocacy
Teaching and Training
Preparing a Budget
Marketing and Fund-Raising for Human Services
Developing Grant Applications
Organizing Neighborhoods and Communities
Influencing Legislators and Other Decision Makers
14. Evaluation And Termination
Section A Techniques and Guidelines for Direct Practice
Measuring Change with Frequency Counts
Measuring Change with Individualized Rating Scales
Measuring Change with Standardized Rating Scales
The Service Plan Outcome Checklist (SPOC)
Task Achievement Scaling (TAS)
Goal Attainment Scaling (GAS)
Single-Subject Designs (SSDs)
Termination of Service
Section B Techniques and Guidelines for Indirect Practice
Program Evaluation
The Client Satisfaction Questionnaire (CSQ)
Agency Evaluation
V. SPECIALIZED TECHNIQUES AND GUIDELINES FOR SOCIAL WORK PRACTICE
15. Guidelines For Working With Vulnerable Client Groups
The Client Experiencing Poverty
The Client Who Is a Child
The Client Who Is an Adolescent
The Client Who Is a Parent or Grandparent
The Client Who Is an Older Person
The Client Who Is Experiencing Domestic Violence
The Client Who Is at Risk of Suicide
The Client with an Intellectual Disability
The Client with Brain Injury
The Client with a Serious Physical Disability
The Client Who Is Chemically Dependent
The Client with Serious Mental Illness
The Client with a Personality Disorder
The Client on Psychotropic Medication
The Client Who Is Gay, Lesbian, Bisexual, or Transgender
The Client with an Eating Disorder
The Client Experiencing Grief or Loss
The Client with Concerns Related to Spirituality and Religion
The Client Who Is Impacted by the Criminal Justice System
The Client or Family Affected by War
The Client or Family Experiencing an Adoption
The Client Who Is an Immigrant or Refugee
The Client or Community Experiencing an Emergency or Disaster
16. Techniques For Sustaining Social Work Practice
Getting a Social Work Job
Preparing for Social Work Competency Exams
Developing Self-Awareness
Avoiding Compassion Fatigue and Stress Management
Dealing with Sexual Misconduct
Avoiding Malpractice Suits
Testifying in Court
Providing and Receiving Supervision
Building and Maintaining Mentoring Relationships
Consuming and Contributing to Social Work Knowledge
Improving the Social Work Image
Becoming a Leader