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CompTIA A+ Core 1 (220-1001) and Core 2 (220-1002) Cert Guide, 5th edition

Published by Pearson IT Certification (October 21, 2019) © 2020

  • Rick McDonald
  • Richard McDonald

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In this best-of-breed study guide, a leading expert helps students master all the topics they need to know to succeed on their CompTIA exams and move into a successful career as an IT technician. The concise, focused approach explains every exam objective from a real-world perspective, helping students quickly identify weaknesses and retain everything they need to know.


Every feature of this book is designed to support both efficient exam preparation and long-term mastery:

  • Includes coverage of the new performance-based questions
  • Opening Topics Lists and Exam Objectives Summary define the topics students will need to learn in each chapter, including a list of the official exam objectives covered in that chapter
  • Key Topics call attention to the information that’s most crucial to know for the exam
  • Exam Preparation Tasks include reviewing key topics, completing memory tables, defining key terms, working through scenarios, and answering review questions–all designed to help students go beyond simple facts to make sure they master concepts crucial to both passing the exam and enhancing their career
  • Key Terms defined in a complete glossary explain all the field’s essential terminology
  • Master all the A+ exam topics in this comprehensive learning and preparation guide, fully updated for the new objectives
  • Gain a real-world understanding of how to apply your knowledge, and use the book as a workplace reference guide
  • Online resources -- including a test bank, an Instructor's Guide, and lecture slides -- help instructors bring this content into their course 
Completely updated for the new 2019 objectives. Includes more hands-on labs, video solutions, scenarios, and animations.

    Introduction xlviii
Part 1: Core 1
Chapter 1 Mobile Devices 3
    “Do I Know This Already?” Quiz 3
    Install and Configure Laptop Hardware and Components 7
    Install Components Within the Display of a Laptop 34
    Use Appropriate Laptop Features 39
    Characteristics of Other Mobile Devices 46
    Accessories and Ports Used by Other Mobile Devices 48
    Basic Mobile Device Network Connectivity and Application Support 53
    Methods to Perform Mobile Device Synchronization 67
    Review All the Key Topics 71
    Complete the Tables and Lists from Memory 73
    Define Key Terms 73
Chapter 2 Networking 79
    “Do I Know This Already?” Quiz 79
    TCP and UDP Ports, Protocols, and Their Purposes 84
    Networking Hardware Devices 91
    Install and Configure a Basic Wired/Wireless SOHO Network 98
    Compare and Contrast Wireless Networking Protocols 109
    Summarize the Properties and Purposes of Services Provided by Networked Hosts 119
    Network Configuration Concepts 123
    Using Networking Tools 143
    Review All the Key Topics 149
    Complete the Tables and Lists from Memory 149
    Define Key Terms 150
Chapter 3 Hardware 159
    “Do I Know This Already?” Quiz 159
    Basic Cable Types 164
    Common Connectors 193
    Installing RAM Types 194
    Installing Storage Devices 206
    Installing Motherboards, CPUs, and Add-on Cards 228
    Peripheral Types 296
    Printer 296
    Power Supplies 309
    Custom Components 319
    Common Devices 327
    SOHO Multifunction Devices 332
    Print Technologies 339
    Review All the Key Topics 366
    Complete the Tables and Lists from Memory 369
    Define Key Terms 369
Chapter 4 Virtualization and Cloud Computing 387
    “Do I Know This Already?” Quiz 388
    Common Cloud Models 391
    Client-Side Virtualization Overview 398
    Review All the Key Topics 404
    Define Key Terms 405
Chapter 5 Hardware and Network Troubleshooting 409
    “Do I Know This Already?” Quiz 409
    Troubleshooting Methodology 414
    Troubleshooting Motherboard, RAM, CPU, and Power Issues 415
    Recommended Tools 439
    Troubleshooting Hard Drives and RAID Arrays 445
    Troubleshooting Video, Projector, and Display Issues 453
    Mobile Device Troubleshooting 462
    Printer Troubleshooting 474
    Network Troubleshooting 487
    Review All the Key Topics 492
    Complete the Tables and Lists from Memory 495
    Define Key Terms 495
Part 2: Core 2
Chapter 6 Operating Systems 505
    “Do I Know This Already?” Quiz 505
    Common Operating Systems 508
    Microsoft Windows Versions 518
    OS Installation and Upgrade Methods 520
    Command Line Tools 540
    Control Panel Utilities 601
    Summary of Installation and Configuration Concepts 615
    Networking Microsoft Windows 616
    macOS and Linux 649
    Review All the Key Topics 671
    Complete the Tables and Lists from Memory 675
    Define Key Terms 675
Chapter 7 Security 685
    “Do I Know This Already?” Quiz 686
    Physical Security Measures 689
    Logical Security Concepts 694
    Wireless Security Protocols and Authentication 701
    Malware Removal and Prevention 704
    Social Engineering Threats and Vulnerabilities 714
    Microsoft Windows OS Security Settings 719
    Security Best Practices to Secure a Workstation 725
    Securing Mobile Devices 734
    Data Destruction and Disposal 741
    Configuring Security on SOHO Networks 742
    Review All the Key Topics 751
    Define Key Terms 752
Chapter 8 Software Troubleshooting 759
    “Do I Know This Already?” Quiz 759
    Troubleshooting Microsoft Windows OS Problems 762
    Troubleshooting PC Security Issues 770
    Best Practice Procedure for Malware Removal 773
    Troubleshoot Mobile OS and Application Issues 774
    Troubleshoot Mobile OS and Application Security Issues 780
    Review All the Key Topics 786
    Complete the Tables and Lists from Memory 786
    Define Key Terms 787
Chapter 9 Operational Procedures 793
    “Do I Know This Already?” Quiz 793
    Best Practices and Documentation 798
    Change Management 801
    Disaster Prevention and Recovery 804
    Explain Common Safety Procedures 811
    Environmental Impacts and Appropriate Controls 823
    Addressing Prohibited Content or Activity 828
    Communication Techniques and Professionalism 833
    Scripting Basics 836
    Remote Access Technologies 840
    Review All the Key Topics 843   
    Complete the Tables and Lists from Memory 843
    Define Key Terms 844
Part 3: Final Preparation
Chapter 10 Final Preparation 851
    Exam Information 851
    Getting Ready 890
    Tools for Final Preparation 892
    Suggested Plan for Final Review/Study 896
    Summary 896
Appendix A Answers to the “Do I Know This Already?” Quizzes and Review Question Sections 897
Appendix B CompTIA A+ Core 1 (220-1001) and Core 2 (220-1002) Cert Guide Exam Updates 923


Online Only Elements
Appendix C Memory Tables
Appendix D Answer Key to Memory Tables
Appendix E Study Planner
Glossary


97807897605107, TOC, 8/1/19

Rick McDonald is a professor in the IT Specialist program at the University of Alaska in Fairbanks, Alaska. He holds degrees and certificates from Gonzaga University in Spokane, Washington, and University of Illinois Springfield. After several years in the airline industry, he returned to full-time teaching in North Carolina and then in Ketchikan, Alaska. Previous publication projects include CCNA Companion Guides and technical editing of various certification textbooks. He is currently teaching A+, CCNA, and AWS certification classes in Fairbanks and across Alaska via the Web.

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