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Human Relations: The Art and Science of Building Effective Relationships, 2nd edition

Published by Pearson (August 2, 2016) © 2017

  • Vivian McCann Portland Community College

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Dynamic content designed for the way today's students read, think, and learn Integrated within the narrative, theory and concepts are brought to life through interactives and videos created to empower students to engage with concepts, and take an active role in learning. Revel's media interactives have been designed to be completed quickly, and videos are brief, so students stay focused and on task.
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Revel's writing functionality, available in select courses, enables educators to integrate writing—among the best ways to foster and assess critical thinking—into the course without significantly impacting their grading burden. Self-paced Journaling Prompts throughout the narrative encourage students to express their thoughts without breaking stride in their reading. Assignable Shared Writing Activities direct students to share written responses with classmates, fostering peer discussion.
Highlighting, note taking, and a glossary let students customise their reading and studying experience. Instructors can add notes for students too, including reminders or study tips.
I. New and Updated Content
Dynamic content designed for the way today's students read, think, and learn brings content to life
  • Integrated within the narrative, interactives and videos empower students to engage with concepts and take an active role in learning. REVEL's unique presentation of media as an intrinsic part of course content brings the hallmark features of Pearson's bestselling titles to life. REVEL's media interactives have been designed to be completed quickly, and its videos are brief, so students stay focused and on task.
  • End-of-chapter quizzing affords students opportunities to check their understanding before moving on.
  • The REVEL mobile app lets students read, practice, and study — anywhere, anytime, on any device. Content is available both online and offline, and the app syncs work across all registered devices automatically, giving students great flexibility to toggle between phone, tablet, and laptop as they move through their day. The app also lets students set assignment notifications to stay on top of all due dates.
  • REVEL’s writing functionality enables educators to introduce writing — among the best ways to foster and assess critical thinking — into the course without significantly impacting their grading burden. Self-paced Journaling Prompts throughout the narrative encourage students to express their thoughts without breaking stride in their reading. Assignable Shared Writing Activities direct students to share written responses with classmates, fostering peer discussion.
  • Highlighting, note taking, and a glossary let students read and study however they like. Educators can add notes for students, too, including reminders or study tips.

Superior assignability and tracking tools help educators make sure students are completing their reading and understanding core concepts
  • REVEL’s assignment calendar allows educators to indicate precisely which readings must be completed on which dates. This clear, detailed schedule helps students stay on task by eliminating any ambiguity as to which material will be covered during each class. When they understand exactly what is expected of them, students are better motivated to keep up.
  • REVEL’s performance dashboard lets educators monitor class assignment completion as well as individual student achievement. Actionable information, such as points earned on quizzes and tests and time on task, helps educators intersect with their students in meaningful ways. For example, the trending column reveals whether students' grades are improving or declining, helping educators to identify students who might need help to stay on track.
  • REVEL’s Blackboard Learn™ integration provides institutions, instructors, and students easy access to their REVEL courses. With single sign-on, students can be ready to access REVEL’s interactive blend of authors' narrative, media, and assessment on their first day. Flexible, on-demand grade synchronization capabilities allow educators to control exactly which REVEL grades should be transferred to the Blackboard Gradebook.

New and updated content ensures a contemporary learning experience
  • Engaging chapter-opening vignettes present interesting stories that set the stage for chapter concepts, as well as provide a foundation for student learning throughout the chapter. Chapter content continually loops back to the opening vignette, modeling for the reader how new concepts connect to and illuminate the real-life issues and examples included in the vignette.
  • The Second Edition emphasizes the ways in which the proliferation of communication technologies — such as texting and social networking — continues to impact and modify the way we communicate. The text discusses new research that explores how these technologies are also changing our expectations about communication, our relationships, and our lives.  
  • The inclusion of the latest research from psychological and communication sciences illuminates the multiple roles of culture in relationship processes. In addition to new international cultural studies, new research on the role of gender, social class, and other forms of diversity in America is included, as these topics influence a variety of human relations issues.
  • More than 300 new references ensure that the Second Edition reflects a state-of-the-art presentation of the art and science of human relations.

II. Highlights of Chapter-by-Chapter Revisions
Chapter 1, Foundations of Human Relations
  • New cultural examples illustrate how various world cultures’ histories and value systems influence their holiday traditions, using a wide variety of New Year’s celebrations around the world as an illustration.   
  • Examination of age cohorts in the U.S., showing how early history and social context of a cohort influences their values and motivations throughout their lives.  
  • New science-based activity helps students assess their personal degree of Power Distance, Uncertainty Avoidance, and Masculinity-Femininity, in addition to the Individualism-Collectivism scale carried over from the first edition.
  • Updated placement of world countries on Hofstede’s cultural dimensions, including data from China and Russia not available in previous edition.
  • New discussion of the practice of eating insects, common in many cultures throughout history, as it illustrates development of cultural norms and their relation to values.
  • 23 new references
Chapter 2, The Self in Human Relations
  • New presentation of the self-concept as translator and cheerleader, as well as gender differences in self-concept and self-esteem.
  • The neurological underpinnings of the difference in how individualists and collectivists construct self-concept.
  • Brene Brown’s work on the importance of meaningfulness in our self-concept.
  • Cultural variations in self-efficacy.
  • Streamlined presentation of Sheehy’s stages to better fit with general trends in adult development.
  • Cross-cultural trends in Jeffrey Arnett’s emerging adulthood.
  • New activities offer students the Rosenberg self-esteem scale, along with an activity to apply chapter concepts to their own self esteem and development; and the Self-Monitoring scale along with reflection questions.
  • Facebook, social comparison, and self-presentation, including cultural differences.
  • 44 new references
Chapter 3, How Personality Influences Human Relations
  • New examples connecting each personality theory to one or more specific human relations issues.
  • Expanded discussion of Bandura’s social-cognitive learning.
  • Cultural perspectives on Maslow’s need hierarchy.
  • New findings connecting the Big Five traits to relationships, culture, and life outcomes.
  • New activities help students apply the principles of behaviorism to their interpersonal relationships, and also assess their traits on the BFI-54.
  • 10 new references
Chapter 4, Emotions, Stress, and Human Relations
  • The neuroscience of emotions.
  • New activities include a new worksheet based on the work of Ellis and Beck and “Three Good Things” based on positive psychology.
  • Expanded treatment of happiness and well-being, incorporating principles from positive psychology.
  • Expanded treatment of cultural similarities and differences in emotional expression.
  • Presentation of a new model of stress, health, and coping, including the latest findings from social neuroscience.
  • New self-assessments include the Affect Intensity Measure to help students gauge their own temperament tendencies; a Depression scale, Locus of Control.
  • 47 new references
Chapter 5, The Role of Perception in Human Relations
  • Our perception of news and current events is influenced by the primacy effect: The Daily Show vs. CNN.
  • Cognitive biases help us understand individuals’ reactions to Caitlyn Jenner’s transition and Bill Cosby’s alleged sexual misconduct.
  • The impact of social media and communication technology on our cognitive biases.
  • The false consensus bias influences response to peer pressure, drinking, and drug use.
  • Updated treatment on cross-cultural perceptions of beauty.
  • Cultural norms in the virtual word mimic face-to-face interactions.
  • New table illustrates cultural norms in perception.
  • 32 new references
Chapter 6, Social Influence in Our Relations with Others
  • New information on conformity, including updated research findings and extensive treatment of cultural differences in conformity.
  • Reciprocity in romantic attraction.
  • The Door In the Face technique increases participation in blood drives and smoking-cessation programs.
  • Research applying the Foot in the Door (principle of commitment) to recycling and conservation behaviors.
  • Neurological underpinnings of the power of social proof (principle of consensus).
  • Cultural differences in various compliance principles.
  • Jerry Burger’s replication of Milgram.
  • Using the principles of social influence to make the world a better place: Zimbardo’s Heroic Imagination Project.
  • 22 new references
Chapter 7, Prejudice: Foundations, Causes, Effects, and Remedies
  • The latest findings on social identity theory, including the neurological basis of ingroups.
  • Swann’s new theory of identity fusion helps explain extreme acts of prejudice, such as terrorism.
  • The Living Library as an effective program for reducing prejudice.
  • Extensive new discussion on stereotype threat, and successful interventions to overcome it.
  • The relationship between status and stereotyping.
  • New section illustrating trends in various prejudices, including new table showing changes in Gallup poll responses from 1937 to today regarding whether people would vote for a Presidential candidate from a certain group (Catholic, female, Muslim, gay or lesbian, etc.).
  • New Yale study illustrating gender prejudice is alive and well in hiring practices at the university.
  • New research links rise in ethnic diversity to rise in prejudice.
  • Cross-cultural evidence of relative deprivation as a source of prejudice.
  • The effects of prejudice on health and well-being.
  • New section discussing the increase in evidence of intergroup contact as an effective means of reducing prejudice and discrimination.
  • 41 new references
Chapter 8, Listening
  • FOMO (Fear of Missing Out) and its influence on our relationships when we can’t have a conversation without simultaneously checking our phone or social media. Research shows it decreases intimacy, trust, and relationship climate.
  • New activity to help students identify their listening habits, strengths, and weaknesses.
  • The effects of mindfulness of listening.
  • The effects of distractions and noise in open-cubicle-style office spaces on listening efficacy and stress in the workplace.
  • New research continues to find gendered differences in listening styles.
  • 16 new references
Chapter 9, Verbal and Nonverbal Communication
  • Avoiding the fallacy of causation in I-language.
  • Updated activities.
  • The importance of communication context in effective media and web design.
  • Gendered communication in teen chatrooms and online forums.
  • New findings on effects of touch in communication.
  • 10 new references
Chapter 10, Conflict and Conflict Resolution
  • New research showing efficacy of various conflict styles in the workplace.
  • Big Five personality traits influence conflict style.
  • Influences of gender and power on conflict style.
  • Conflict styles in families, and their influence on adult children.
  • Links between religion and conflict style.
  • 21 new references
Chapter 11, Key Concepts in Intimate Relationships
  • Influence of personality traits on Sternberg’s love dimensions.
  • Art Aron’s new work distinguishing between passionate love and romantic love, and supporting the continuity of romantic love in long-term relationships.
  • Love in historical and cultural context: Changing and varied viewpoints on passionate love, love as a prerequisite for marriage, and the findings that arranged marriages may be just as satisfactory as love-based marriages.
  • Expansion of research on gender and cultural differences in love styles.
  • Updates on neuroscience of love.
  • Extensive new findings on Internet dating and attraction.
  • 51 new references
  • 1. Foundations of Human Relations
  • 2. The Self in Human Relations
  • 3. How Personality Influences Human Relations
  • 4. Emotions, Stress, and Human Relations
  • 5. The Role of Perception in Human Relations
  • 6. Social Influence in Our Relations with Others
  • 7. Prejudice: Foundations, Causes, Effects, and Remedies
  • 8. Listening
  • 9. Verbal and Nonverbal Communication
  • 10. Conflict and Conflict Resolution
  • 11. Key Concepts in Intimate Relationships
Vivian McCann is a senior faculty member in psychology at Portland Community College in Portland, Oregon. Throughout her 25 years of teaching college and university students, she has taught a wide variety of courses, including introductory psychology, human relations, intimate relationships, personality, leadership, and social psychology. Born and raised in the California desert just 10 miles from the Mexican border, she quickly learned the importance of understanding cultural backgrounds and values in effective communication, which laid the foundation for her lifelong interest in teaching and learning psychology from diverse cultural perspectives. Vivian loves to explore new cultures through travel, and to nurture the same interests in her students. She has led groups of her students on four trips abroad, and in her own travels has visited 35 countries so far. Her most recent adventure took her to Africa for four months, where she volunteered with women in Tanzania, worked with elephants and endangered rhinos in Zimbabwe, and trekked into the mountains of Rwanda to observe gorillas in the wild.
Vivian maintains a strong commitment to teaching excellence and has developed and taught numerous workshops. She has served on the American Psychological Association’s executive committee for Psychology Teachers at Community Colleges (PT@CC) and is an active member of the Western Psychological Association and the Association for Psychological Science. She also co-authors Psychology: Core Concepts with Philip Zimbardo and Bob Johnson. Her most recent passion involves working with The Heroic Imagination Project, a non-profit organization dedicated to teaching people of all ages to stand up, speak out, and develop their own inner heroes in pursuit of a more compassionate world.

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