Operations Management: Processes and Supply Chains, 12th edition

Published by Pearson (January 4, 2018) © 2019

  • Lee J. Krajewski University of Notre Dame
  • Manoj K. Malhotra
  • Larry P. Ritzman

eTextbook

$64.99

  • Easy-to-use search and navigation
  • Add notes and highlights
  • Search by keyword or page
$266.66

  • Hardcover, paperback or looseleaf edition
  • Affordable rental option for select titles
  • Free shipping on looseleafs and traditional textbooks

MyLab

from$119.99

  • Reach every student with personalized support
  • Customize courses with ease
  • Optimize learning with dynamic study tools

For operations management (OM) courses.

A practical, easy-to-read text with a managerial approach to operations management

Operations Management: Processes and Supply Chains provides students with a framework for addressing operational process and supply chain issues, in an easy-to-understand format. Using a systemized approach, the text focuses on real-life practices and issues of current interest.

The 12th Edition lets students experience the role of a manager through hands-on problems, cases, videos and exercises, so students are better prepared in their roles as operations professionals.

Hallmark features of this title

  • A Unifying Central Figure introduces each chapter that embodies the authors' philosophy of OM, which uses a “building block” approach:
    • Part 1 discusses how to design and manage internal processes at the firm level.
    • Part 2 looks at how firms forecast customer demand and satisfy them with appropriate inventory and scheduling practices.
    • Part 3 demonstrates how the building blocks are connected into supply chains, linking the process in 1 firm with that of another.
  • Active Model Exercises let students do a “what-if” spreadsheet analysis of examples to see what would happen if certain parameters were changed.
  • Learning Goals in Review highlight where each learning goal is addressed in the chapter.

New and updated features of this title

  • NEW: Chapter 3, “Quality and Performance,” introduces a systems approach to total quality management. A diagram explains the interactions between continuous improvement, employee involvement, management commitment, and analytical process thinking.
  • NEW: Chapter 1, “Using Operations to Create Value,” includes discussion on the internet of things, which relates to the interconnectivity of objects that can collect and exchange data without human intervention.
  • NEW: Chapter 14, “Supply Chain Integration,” explains how disruptive technology, like additive manufacturing/3D printing, can reduce material inputs and make supply chains more flexible.
  • 5 NEW: Chapter-Opening Vignettes engage and stimulate students' interest by profiling how real companies like CVS, Airbus, Microsoft and Ford Motor Company apply specific operational issues.
  • 11 NEW: Managerial Practices boxes provide current examples of how companies deal with process and supply chain issues as they run their operations. Examples range from the scheduling of major league baseball umpires to the use of drones in a disaster relief supply chain.
  • UPDATED: Experiential Learning Exercises group students into teams who work on 6 exercises that actively involve them in team-based discussion questions and decisions.

Features of MyLab Operations Management for the 12th Edition

  • Operations Management Simulations give students hands-on experience in real-world roles, helping them link course concepts to on-the-job application.
  • Conceptual and News Article-Based Questions help instructors assess students' knowledge of OM concepts.
  • The Study Plan gives students personalized recommendations, practice opportunities and learning aids to help them stay on track.
  • Dynamic Study Modules help students study chapter topics on their own by continuously assessing their knowledge application and performance in real time.
  • The Gradebook offers an easy way for you and your students to see their performance in your course.

1. Using Operations to Create Value 

Supplement A: Decision Making 


PART I: MANAGING PROCESSES 

2. Process Strategy and Analysis 

3. Quality and Performance 

4. Capacity Planning 

Supplement B: Waiting Lines 

5. Constraint Management 

6. Lean Systems 

7. Project Management 


PART II: MANAGING CUSTOMER DEMAND 

8. Forecasting 

9. Inventory management 

Supplement C: Special Inventory Models 

10. Operations Planning and Scheduling 

Supplement D: Linear Programming 

11. Resource Planning 


PART III: MANAGING SUPPLY CHAINS 

12. Supply Chain Design 

13. Supply Chain Logistic Networks 

14. Supply Chain Integration 

15. Supply Chain Sustainability 


Appendix: Normal Distribution 



MYLAB OPERATIONS MANAGEMENT SUPPLEMENTS

Supplement E: Simulation 

Supplement F: Financial Analysis 

Supplement G: Acceptance Sampling Plans 

Supplement H: Measuring Output Rates 

Supplement I: Learning Curve Analysis 

Supplement J: Operations Scheduling 

Supplement K: Layout 

About our authors

Lee J. Krajewski is Professor Emeritus at The Ohio State University and Professor Emeritus at the University of Notre Dame. While at The Ohio State University, he received the University Alumni Distinguished Teaching Award and the College of Business Outstanding Faculty Research Award. He initiated the Center for Excellence in Manufacturing Management and served as its director for 4 years. Lee also served as Acting Director of the Executive MBA Program, Chairperson of the Department of Management Sciences, and Academic Director of the MBA Program at The Ohio State University. At the University of Notre Dame, he held the William and Cassie Daley Chair in Management. In addition, he received the National President's Award and the National Award of Merit of the American Production and Inventory Control Society (APICS). He served as president of the Decision Sciences Institute and was elected a Fellow of the Decision Sciences Institute in 1988. He received the Distinguished Service Award in 2003. Lee has conducted seminars and consulted for firms such as Sany Corporation, Westinghouse Corporation, Franklin Chemical, and BancOhio.

Lee received his PhD from the University of Wisconsin. Over the years, he has designed and taught courses at both graduate and undergraduate levels on topics such as operations strategy, introduction to operations management, operations design, project management, and manufacturing planning and control systems.

Lee served as the editor of Decision Sciences, was the founding editor of the Journal of Operations Management, and has served on several editorial boards. Widely published himself, Lee has contributed numerous articles to such journals as Decision Sciences, Journal of Operations Management, Management Science, Production and Operations Management, International Journal of Production Research, Harvard Business Review, and Interfaces, to name just a few. He co-authored papers that won the Best Theoretical/Empirical Paper awards at 3 national Decision Sciences conferences. He also co-authored 2 papers that won the Stanley T. Hardy Award for the best paper in operations management. Lee's areas of specialization include operations strategy, manufacturing planning and control systems, supply chain management, and master production scheduling.

Manoj K. Malhotra is the Dean and Albert J. Weatherhead III Professor of Management at the Weatherhead School of Management, Case Western Reserve University, and a member of the Leadership Cleveland class of 2019. Previously, he served as the Senior Associate Dean of Graduate Programs, Jeff B. Bates Professor, and Chairman of the Management Science Department at the Darla Moore School of Business, University of South Carolina (USC), Columbia. He also served from 2005 to 2017 as the founding director of the Center for Global Supply Chain and Process Management (GSCPM) at the Moore School. He earned an engineering undergraduate degree from the Indian Institute of Technology (IIT), Kanpur, India, in 1983, and a PhD in operations management from The Ohio State University in 1990. He is a Fellow of the Decision Sciences Institute (DSI), Production and Operations Management Society (POMS), and the American Production and Inventory Management Society (APICS). Manoj has conducted seminars and consulted with firms such as Avaya, BMW, Continental, Cummins Turbo Technologies, Delta Air Lines, John Deere, Metso Paper, Palmetto Health, Sonoco, Verizon, Walmart, and Westinghouse-Toshiba, among others.

Apart from teaching operations management, supply chain management, and global business issues at USC, Manoj has also taught at the Terry School of Business, University of Georgia; Wirtschaftsuniversität Wien in Austria; and the Graduate School of Management at Macquarie University, Australia. His research has thematically focused on the deployment of flexible resources in manufacturing and service firms, on operations and supply chain strategy, and on the interface between operations management and other functional areas of business. His work on these and related issues has been published in the leading refereed journals of the field, such as Decision Sciences, European Journal of Operational Research, Interfaces, Journal of Operations Management, and Production and Operations Management. Manoj has been recognized for his pedagogical and scholarly contributions through several teaching and discipline-wide research awards. He was the recipient of the Michael J. Mungo Outstanding Graduate Teaching Award in 2006, the Carolina Trustee Professor Award in 2014, and the Breakthrough Leadership in Research Award in 2014 from the University of South Carolina. He has been the program chair for international conferences at both the Decision Sciences Institute (DSI) and Production and Operations Management Society (POMS). He also served as the president of POMS in 2017 and continues to serve as a senior editor for that journal.

Larry P. Ritzman is Professor Emeritus at The Ohio State University and Professor Emeritus at Boston College. While at The Ohio State University, he served as department chairman and received several awards for both teaching and research, including the Pace Setters' Club Award for Outstanding Research. While at Boston College, he held the Thomas J. Galligan, Jr. chair and received the Distinguished Service Award from the School of Management. He received his doctorate at Michigan State University, having had prior industrial experience at the Babcock and Wilcox Company. Over the years, he has been privileged to teach and learn more about operations management with numerous students at all levels: undergraduate, MBA, executive MBA, and doctorate.

Particularly active in the Decision Sciences Institute, Ritzman has served as council coordinator, publications committee chair, track chair, vice president, board member, executive committee member, doctoral consortium coordinator, and president. He was elected a Fellow of the Decision Sciences Institute in 1987 and earned the Distinguished Service Award in 1996. He has received 3 best-paper awards. He has been a frequent reviewer, discussant, and session chair for several other professional organizations.

Ritzman's areas of particular expertise are service processes, operations strategy, production and inventory systems, forecasting, multistage manufacturing, and layout. An active researcher, Ritzman's publications have appeared in such journals as Decision Sciences, Journal of Operations Management, Production and Operations Management, Harvard Business Review, and Management Science. He has served in various editorial capacities for several journals.

Need help? Get in touch

MyLab

Customize your course to teach your way. MyLab® is a flexible platform merging world-class content with dynamic study tools. It takes a personalized approach designed to ignite each student's unique potential. And, with the freedom it affords to adapt your pedagogy, you can reinforce select concepts and guide students to real results.

Video
Play
Privacy and cookies
By watching, you agree Pearson can share your viewership data for marketing and analytics for one year, revocable by deleting your cookies.

Empower your students, in class and beyond

Meet students where they are with MyLab®, and capture their attention in every lecture, activity, and assignment using immersive content, customized tools, and interactive learning experiences in your discipline.