Principles of Operations Management: Sustainability and Supply Chain Management, 11th edition

Published by Pearson (September 15, 2020) © 2020

  • Jay Heizer Texas Lutheran University
  • Barry Render Graduate School of Business, Rollins College
  • Chuck Munson Carson College of Business, Washington State University

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ISBN-13: 9780135639221 (2020 update)
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Principles of Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a realistic and practical manner. It also offers the largest, most diverse collection of issues on the market.

Updated problems found in the 11th Edition contain ample support in the book's solved-problems and worked examples. Together, these help you better understand concepts important to today's OM professionals.

PART 1: INTRODUCTION TO OPERATIONS MANAGEMENT
1. Operations and Productivity
2. Operations Strategy in a Global Environment
3. Project Management
4. Forecasting

PART 2: DESIGNING OPERATIONS
5. Design of Goods and Services
Supplement 5: Sustainability in the Supply Chain

6. Managing Quality
Supplement 6: Statistical Process Control

7. Process Strategies
Supplement 7: Capacity and Constraint Management

8. Location Strategies
9. Layout Strategies
10. Human Resources, Job Design, and Work Measurement

PART 3: MANAGING OPERATIONS

11. Supply Chain Management
Supplement 11: Supply Chain Management Analytics

12. Inventory Management
13. Aggregate Planning and S&OP
14. Material Requirements Planning (MRP) and ERP
15. Short-Term Scheduling
16. Lean Operations
17. Maintenance and Reliability

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