If you had trouble signing in and can’t access your account, you’ll need to reset your password.

• Select Sign in on Pearson+
  
• Click the Trouble signing in? link on the sign in screen
• Tell us your email address and select Send email
  

You'll receive an email with your username and a link to reset your password.

Trouble signing in? Check out these tips for resolving common sign-in issues:

Username: This may be your email address and differ from your school or institution username. Make sure you’re using the email address you chose as your username, which may be different from the email address in your Pearson+ profile.

Password: This is case-sensitive and has at least 1 uppercase letter, 1 number, and at least 8 characters. Select SHOW to see your password as you enter it.

Get username and reset password: Select Forgot username or password. You'll receive an email with your username and a link to reset your password for each Pearson account associated with your email address. Reset the password only for the account you want to use.

If you already have a Pearson account but are asked to register, select register and follow the instructions.

You’ll use the same credentials to access:

• eTextbook
  
• Pearson+ app
  
• Pearson.com
  
• MyLab
  
• Mastering
  
• Revel
  
• Channels

If you already have a Pearson username and password, you’re all set.

To reset your password, select Trouble signing in? You'll receive an email with your username and a link to reset your password for each Pearson account associated with your email address. Reset the password only for the account you want to use.

If you’ve tried signing in and the page refreshes with the username and password fields empty, you need to accept Pearson cookies in your browser.

Your browser might be blocking cookies. Cookies work behind the scenes to allow the Pearson website to operate as intended.

To update your Pearson+ account information, sign in and go to My account. This is where you can update your profile, manage your subscription, change your password, and update your payment info.

Select Update profile to change information like your payment method or email address. Don't forget to select Save before you leave.

To change your password, simply select Change password from the account dropdown menu at the top of every screen. Enter your new password on the next screen and Save.

Need to update your credit card information or switch to PayPal? Select Update payment info and choose the Credit card or PayPal tab.

When you purchase an eTextbook, you’ll access it in your library from the app or on the web. You can also find the eTextbook from a link in My learning on pearson.com.

If you purchased an eTextbook, but it is not in your library, here are a few things to check:

• Did you receive a confirmation email from us when you subscribed? If not, your subscription may not have successfully processed.
• Did you sign in with the same username you used when you subscribed? (You can find this in your Pearson+ welcome email.)
• If your initial 4-month subscription term has ended and you didn't extend your subscription, you’ll no longer have access to the eTextbook and it will not appear in your library.

Need more help? Chat with us through the Virtual Assistant from anywhere in Pearson+.

Make sure the date and time on your laptop or mobile device are correct for your time zone. If they’re not set correctly, an error appears and you can’t continue. If your clock is set manually (not from a network or Internet server), make sure it comes close to World Clock time.

Your browser stores background information from new pages you open, also known as cache and cookies. Websites use these for many reasons to ensure a smooth experience on the website. For the best experience, your browser needs to be set up to accept cookies (data from websites). Many common browser related issues are solved by setting up Chrome, Firefox, Safari, Internet Explorer or Edge to accept third-party cookies.

1. Open Settings and scroll to the Privacy and security section 
2. Select Cookies and other site data 
3. Scroll down to Sites that can always use cookies and select Add
4. Type the websites listed below exactly as they appear, selecting Add after each one:
   • [*.]pearson.com
   • [*.]pearsoned.com
   • [*.]pearsoncmg.com
5. Close the Settings tab
   

1. Open Settings and scroll to the Privacy & Security section
2. Make sure that “Block All Cookies” is unchecked
   

1. Open Settings and scroll to the Privacy & Security section
2. Scroll to Cookies and Site Data and select Manage Exceptions
3. In the Exceptions – Cookies and Site Data box, type the websites listed below and select Allow for each one 
   • pearson.com 
   • pearsoned.com 
   • pearsoncmg.com
4. Select Save Changes
5. Close the Settings tab

1. Open Settings, then select Cookies and site permissions
2. In the Manage and delete cookies and site data section, turn on "Allow sites to save and read cookie data (recommended)" to unblock cookies
   

1. Open Settings and scroll to the Privacy and security section 
2. Select Clear browsing data 
3. Check “Cookies and other site data” and “Cached images and files”
4. Select Clear data
5. Close the Settings tab
   

1. Choose History, then Clear History
2. Choose how far back you want your browsing history cleared
   

1. Open Settings and scroll to the Privacy & Security section
2. Scroll to Cookies and Site Data and select Clear Data
3. Leave “Cookies and Site Data” and “Cached Web Content” selected to clear cache and cookies from all websites
4. Select Clear
5. To only remove cookies for Pearson websites, choose Manage Data in the Cookies and Site Data section
6. Select the websites listed below. Choose Remove Selected after each one: 
   • pearson.com 
   • pearsoned.com 
   • pearsoncmg.com
7. Select Save Changes
8. Choose Remove
   

To delete all cookies:

1. Open Settings, then select Privacy, search, and services
2. Under Clear browsing data, select Choose what to clear
3. Choose how far back you want your browsing history cleared
4. Check “Cookies and other site data” and “Cached images and files”
5. Select Clear now