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Hotel Operations Management, 4th edition

  • David K. Hayes
  • , Jack D. Ninemeier
  • , Bjorn Hanson

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Hotel Operations Management will equip you to take on the many roles of a hotel general manager, from supervising operating departments and serving guests to meeting the hotel’s financial goals. You’ll explore each department of a full-service hotel, from the front office and housekeeping to food and beverage.

The 4th Edition is fully updated to reflect monumental changes in the hotel industry since the last edition, such as the impact of the rapidly growing short-term rental market (e.g., Airbnb) and the lingering effects of the COVID-19 pandemic on guest expectations. A new chapter on hotel ownership addresses key considerations in developing new properties, purchasing existing properties and financing a purchase.

Published by Pearson (January 4th 2025) - Copyright © 2026

ISBN-13: 9780138310943

Subject: Culinary Arts & Hospitality Management

Category: Hospitality Management / Accounting / HR

  1. Overview of the Hotel Industry
  2. The Guest Service Imperative
  3. The Hotel General Manager
  4. General Managers Are Leaders
  5. Human Resources
  6. Accounting
  7. Revenue Management
  8. Sales and Marketing
  9. The Front Office
  10. Housekeeping
  11. Food and Beverage
  12. Property Operation and Maintenance
  13. Personal Safety and Property Security
  14. Franchise Agreements and Management Contracts
  15. Developing and Purchasing Hotels
  16. Managing in the Global Hotel Industry