Training in Interpersonal Skills: TIPS for Managing People at Work, 6th edition

Philip L. Hunsaker

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For undergraduate and graduate courses in organizational behavior and human resources.

An applied approach to developing and practicing interpersonal skills.

By developing and practicing the material in Training in Interpersonal Skills, students can learn how to build productive relationships for any situation. This text also helps students master the skills necessary for personal and organizational effectiveness such as self-management, communication, teaming, and problem solving.

The sixth edition includes several new pedagogical tools–such as self-assessment quizzes, exercises, cases, etc.–and information on the importance and usage of social networking.

ISBN-13: 9780137618316

Subject: Management

Category: Organizational Behavior

Brief Contents

Part I: Self-Awareness

Chapter 1. Skills: An Introduction
Chapter 2. Self-Awareness: A Point of Departure
Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning
Chapter 4. Applying Emotional Intelligence

Part II: Communicating

Chapter 5. Sending Interpersonal Messages
Chapter 6. Listening and Reading Nonverbal Messages
Chapter 7. Providing Feedback
Chapter 8. Communicating Across Cultures

Part III: Motivating

Chapter 9. Goal Setting
Chapter 10. Coaching, Counseling, and Mentoring
Chapter 11. Empowering People Through Delegation

Part IV: Leading

Chapter 12. Politicking
Chapter 13. Persuading
Chapter 14. Applying Leadership Style
Chapter 15. Managing Change

Part V: Teaming

Chapter 16. Facilitating Teamwork
Chapter 17. Valuing Diversity

Part VI: Problem Solving

Chapter 18. Ethical Decision Making
Chapter 19. Creative Problem Solving
Chapter 20. Resolving Conflicts
Chapter 21. Negotiating