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Technical Communication: Process and Product, MLA Update, 9th edition

  • Sharon J. Gerson
  • , Steven M. Gerson

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For courses in Technical Communication.

This version of Technical Communication: Process and Product has been updated to reflect the 8th Edition of the MLA Handbook (April 2016)*

A focus on oral and written correspondence in all fields

Technical Communication: Process and Product shows students how to produce all forms of written and oral technical communication with easy-to-follow instructions. Interesting scenarios and examples featuring real people on the job make the text relatable to students of all majors.

The 9th Edition builds upon the authors' proven methodology, emphasizes the writing process, and shows students how it applies to both written and oral communication. By showcasing real employees in communication scenarios across a wide range of disciplines - from engineering, to consulting, banking, construction, and biotechnology - the authors showcase the importance of strong communication skills within every field.

Brief Contents

  1. An Introduction to Technical Communication
  2. Digital Communication
  3. The Communication Process
  4. Objectives in Technical Communication
  5. Audience Recognition
  6. Ethical Considerations
  7. Document Design