Donna C. S. Summers

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Quality

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1. Quality Basics 2. Quality Advocates 3. Quality Systems: ISO 9000, Supplier Certification Requirements, the Malcolm Baldrige National Quality Award, Six Sigma 4. Quality Improvement: Problem Solving 5. Statistics 6. Variable Control Charts 7. Process Capability 8. Other Variable Control Charts 9. Probability 10. Quality Control Charts for Attributes 11. Reliability 12. Advanced Topics in Quality 13. Quality Costs 14. Product Liability 15. Benchmarking and Auditing

Quality, 6th edition