The 9 Types of Difficult People, 1st edition

Published by Pearson Business (October 6, 2023) © 2024

  • Nick Robinson
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$32.95 NZD
Instant access

Access details

  • Digital eBook
  • Instant access
  • Available online, offline and via apps
  • Accessible through the VitalSource Bookshelf

Features

  • Short exercises
  • Make highlights and notes
  • Listen as the Bookshelf reads to you
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$33.34 NZD
Free delivery

Details

  • A print copy
  • Free shipping

Features

  • Practical tools
  • Short exercises
  • Online quiz

This product is expected to ship within 10-12 business days for New Zealand customers.

This book is for anyone who has experienced a difficult person at work. Revealing the 9 different types of difficult people, there's a quick quiz so you can work out the personality type you're dealing with, and how to communicate with them effectively. 

  • Decode the warning signs through stories of each type
  • Discover practical tools and techniques for dealing with each type
  • Find short exercises to help you build the right mindset for success
  • Boost workplace relationships with videos and an online quiz
  • Part One
  • 1. Why you Need this Book to Deal with Difficult People
  • 2. How to Use this Book
  • 3. Why Things go Wrong at Work
  • 4. Warning Signs at Work
  • 5. The Matrix of Difficult People at Work
  • 6. Quick Quiz to Identify Types
  • 7. Summary of Types
  • 8. Three Dynamic Principles to Fine-Tune Your Mindset
  • 9. Visual Flowchart
  • Part Two
  • 10. Type 1 - The Scary Specialist
  • 11. Type 2 - The Dark Strategist
  • 12. Type 3 - The Martyr
  • 13. Type 4 - The Driving Force
  • 14. Type 5 - The Revolutionary
  • 15. Type 6 - The Empire Builder
  • 16. Type 7 - The Worrier
  • 17. Type 8 - The Rock
  • 18. Type 9 - The People Pleaser
  • 19. Who's Not Here?
  • 20. In Pursuit of a Positive Workplace
  • Appendix: Online and Other Resources

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