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Operations Management: Processes and Supply Chains, Global Edition, 14th edition

Published by Pearson (September 25, 2024) © 2025

  • Lee J. Krajewski University of Notre Dame
  • Manoj K Malhotra Case Western Reserve University

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For operations management courses.

A practical, easy-to-read text with a managerial approach to operations management

Operations Management provides students with a framework for addressing operational process and supply chain issues, in an easy-to-understand format. Using a systemized approach, the text focuses on real-life practices and issues of current interest. It also lets students experience the role of a manager through hands-on problems, cases and exercises.

The 14th Edition shows how businesses can respond when faced with the unexpected, such as the COVID-19 pandemic, Ukraine–Russia war, and inflation, so students are better prepared in their roles as operations professionals.

Hallmark features of this title

  • A Unifying Central Figure introduces each chapter that embodies the authors’ philosophy of operations management, which uses a “building block” approach:
    • Part 1 discusses how to design and manage internal processes at the firm level.
    • Part 2 looks at how firms forecast customer demand and satisfy them with appropriate inventory management, scheduling practices and resource planning.
    • Part 3 demonstrates how the building blocks are connected into supply chains, linking the process in one firm with that of another.
  • Learning Objectives at the start of each chapter are repeated at the end of the chapter with guidelines for review, focusing students’ study and making the text accessible to all majors.

New and updated features of this title

  • NEW: Coverage of Artificial Intelligence describes how it’s being used to solve problems and improve operations. This includes its use with process capability (Ch. 4), with Machine Learning for forecasting (Ch. 9), in managing grocery inventories (Ch. 10), in staff planning and scheduling (Ch. 11), in the purchasing process (Ch. 13), and in analyzing locations for businesses (Ch. 15).
  • NEW: Chapter-Opening Vignettes engage and stimulate students’ interest by profiling how Lowe’s, Allegiant Stadium, Kroger and Bank of America are applying specific operational issues.
  • NEW: Managerial Challenges boxes present realistic scenarios that describe meaningful operations decision problems in which managers of various disciplines find themselves taking a lead role.
  • 9 NEW: Managerial Practices boxes provide current examples of how Siemens AG, Southwest Airlines, Volvo and United Parcel Service are dealing with process and supply chain issues as they run their operations.
  • 4 NEW: Video Cases span the travel, retail and entertainment industries and show students how operations management supports the success of world-class organizations.
  • NEW: Experiential Learning Exercises group students into teams to work on 5 exercises that actively involve them in team-based discussion questions and decisions.

Features of MyLab Operations Management for the 14th Edition

  • NEW: Assignable Video Case Quizzes. Video cases are now assignable for a grade. Embedded questions at various time stamps hold students accountable for watching and applying the concepts.
  • NEW: Case Study Assignments (1 per chapter) include written response and auto-graded discreet response questions.
  • NEW: Book-specific classroom response questions (3 per chapter) promote discussion and classroom engagement.
  • NEW: Gap Finder and Gap Filler Modules help students focus on key pre-requisite math skills to help them overcome knowledge or performance gaps.
  • ENHANCED: OM Simulations have been refreshed with a modern user interface for better usability and improved stability. Mini Sims on Location Strategies and What Is Operations? are mapped to chapters for easy insertion into your curriculum.
  • UPDATED: Dynamic Study Modules have been enhanced with additional question types. They offer students more opportunities to study, think critically and apply the content.

Features of Pearson+ eTextbook for the 14th Edition

  • NEW: Chapter 2 is brand new.
  • REVISED: Chapters 13 to 15 are heavily revised to more logically present supply chain (SC) concepts.
  • NEW: Embedded Knowledge Check Questions (in every section) allow students to take a moment to check their understanding before moving on.
  • NEW: OM in the News boxes (in every chapter) focus on current events applications of operations and SC principles. They’re updated as often as every 6 months!
  1. Using Operations to Create Value
    • Supplement A: Decision Making

PART 1: MANAGING PROCESSES

  1. Process Strategy and Analysis
  2. Quality and Performance
  3. Lean Systems
  4. Capacity Planning
    • Supplement B: Waiting Lines
  5. Constraint Management
  6. Project Management

PART 2: MANAGING CUSTOMER DEMAND

  1. Forecasting
  2. Inventory Management
    • Supplement C: Special Inventory Models
  3. Operations Planning and Scheduling
    • Supplement D: Linear Programming
  4. Resource Planning

PART 3: MANAGING SUPPLY CHAINS

  1. Supply Chain Design
  2. Supply Chain Logistic Networks
  3. Supply Chain Integration
  4. Supply Chain Sustainability

About our authors

Lee J. Krajewski is Professor Emeritus at The Ohio State University and Professor Emeritus at the University of Notre Dame. While at The Ohio State University, he received the University Alumni Distinguished Teaching Award and the College of Business Outstanding Faculty Research Award. He initiated the Center for Excellence in Manufacturing Management and served as its director for 4 years. Lee also served as Acting Director of the Executive MBA Program, Chairperson of the Department of Management Sciences, and Academic Director of the MBA Program at The Ohio State University. At the University of Notre Dame, he held the William and Cassie Daley Chair in Management. In addition, he received the National President’s Award and the National Award of Merit of the American Production and Inventory Control Society (APICS). He served as president of the Decision Sciences Institute and was elected a Fellow of the Decision Sciences Institute in 1988. He received the Distinguished Service Award in 2003. Lee has conducted seminars and consulted for firms such as Sany Corporation, Westinghouse Corporation, Franklin Chemical, and BancOhio.

Lee received his PhD from the University of Wisconsin. Over the years, he has designed and taught courses at both graduate and undergraduate levels on topics such as operations strategy, introduction to operations management, operations design, project management, and manufacturing planning and control systems.

Lee served as the editor of Decision Sciences, was the founding editor of the Journal of Operations Management, and has served on several editorial boards. Widely published himself, Lee has contributed numerous articles to such journals as Decision Sciences, Journal of Operations Management, Management Science, Production and Operations Management, International Journal of Production Research, Harvard Business Review, and Interfaces, to name just a few. He co-authored papers that won the Best Theoretical/Empirical Paper awards at 3 national Decision Sciences conferences. He also co-authored 2 papers that won the Stanley T. Hardy Award for the best paper in operations management. Lee’s areas of specialization include operations strategy, manufacturing planning and control systems, supply chain management, and master production scheduling.

Manoj K. Malhotra is the John R. Mannix Medical Mutual of Omaha Professor in the Department of Operations Management at Case Western Reserve University. From 2017 to 2022, he served as the Dean of the Weatherhead School of Management, and a member of the Leadership Cleveland class of 2019. Previously, he served as the Senior Associate Dean of Graduate Programs, Jeff B. Bates Professor, and Chairman of the Management Science Department at the Darla Moore School of Business, University of South Carolina (USC), Columbia. He founded and directed the Centre for Global Supply Chain and Process Management at USC from 2005 to 2017, which garnered significant industry support and made an economic impact of over $200 million to partner firms. He earned an engineering undergraduate degree from the Indian Institute of Technology (IIT), Kanpur, India, and a PhD in operations management from The Ohio State University. He is a Fellow of the Decision Sciences Institute (DSI) and the Production and Operations Management Society (POMS). Manoj has conducted seminars and consulted with firms such as Avaya, BMW, Continental, Cummins Turbo Technologies, Delta Air Lines, John Deere, Metso Paper, Palmetto Health, Sonoco, Verizon, Walmart, and Westinghouse-Toshiba, among others.

Apart from USC, Manoj has taught operations and supply chain management at the University of Georgia; Wirtschaftsuniversität Wien in Austria; and the Graduate School of Management at Macquarie University, Australia. His research has thematically focused on the deployment of flexible resources in manufacturing and service firms, operations and supply chain strategy, healthcare operations, and on the interface between operations management and other functional areas of business. His work on these and related issues has been published in the leading refereed journals of the field, such as Decision Sciences, European Journal of Operational Research, Interfaces, Journal of Operations Management, Manufacturing and Service Operations Management, and Production and Operations Management. Manoj has been recognized for his pedagogical and scholarly contributions through several teaching and discipline-wide research awards. He was the recipient of the Michael J. Mungo Outstanding Graduate Teaching Award in 2006, the Carolina Trustee Professor Award in 2014, and the Breakthrough Leadership in Research Award in 2014 from the University of South Carolina. He has been the program chair for international conferences at both the Decision Sciences Institute (DSI) and Production and Operations Management Society (POMS). He also served as the president of POMS in 2017 and continues to serve as a senior editor for that journal.

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