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Operations and Process Management, 7th edition

Published by Pearson (August 14, 2024) © 2024

  • Nigel Slack Warwick Business School, Warwick University
  • Alistair Brandon-Jones University of Bath , School of Management
  • Nicola Burgess University of York

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Help your students take a managerial approach to operations

Operations and Process Management 7th edition is the ultimate text for those wishing to master the core subject principles in business operations. With a range of features, including real-life application boxes and boxes about sustainability in every chapter, and case studies on contemporary topics, this edition will equip your students with the critical and practical tools to manage business operations successfully.

Hallmark features of this title

Brings understanding to life with practical, real-life issues and examples

  • Various real-life practices explored in example boxes are placed throughout chapters.
  • Examples and case studies focus on recent developments to reflect the shifting world of operations management in theory and practice.

A clear and highly practical approach that has become the trademark of the authors

  • Structure organised around diagnostic questions which relate the theory back to the key questions faced by managers in the workplace.
  • Utilises the "Four Ds" model to help distinguish between activities that contribute to the direction, design, delivery and development of operations and processes.
  • Offers a blend of qualitative and quantitative perspectives in the discussion of principles and case examples.

Provides tools for individual study and reflection

  • "Applying the Principles" sections in each chapter are designed to encourage both practical and critical engagement.
  • Comprehensive summaries and further reading at the end of chapters offer ways to consolidate or extend student understanding.

New and updated features of this title

Updated examples and resources offer teaching support and reinforce your students’ learning

  • UPDATED! 30 boxed examples are new to this edition to reflect the ever-changing world of operations management, ranging from LEGO® and LEGOLAND® to Ocado and JD.com in retailing, Fjällräven in outdoor clothing, Air India, 3M the industrial giant, and the symbol of Paris, Notre Dame Cathedral.
  • NEW! Four end-of-chapter case studies now include fresh new cases – with case teaching notes available to lecturers in the instructor’s manual.

New and updated sections demonstrate improved content and the latest advancements in the field

  • NEW! ‘Responsible Operations’ section in every chapter summarises how the topic touches upon social, ethical and environmental issues.
  • NEW material on contemporary topics – these include volatile global supply chains, operations performance in social enterprises or platform-based service organisations, and values alignment in operations improvement.
  • UPDATED! Lean operations coverage is repositioned to align this as an improvement approach.

Features of Pearson eTextbook for the 7th edition

Extend learning beyond the classroom with Pearson eTextbook – an easy-to-use digital textbook.

Optimise study time

  • Find it fast. Enhanced search makes it easy to find a key term or topic to study. Students can also search videos, images, and their own notes.
  • Get organised and get results. Students can customise how they study and add their own notes, bookmarks, and highlights directly in their eText.
  • Study in a flash. Students can use pre-built flashcards or create their own to study how they like.

Meet students where they are

  • Read online or offline. With the mobile app, you and your students can access your eText anytime, even offline.
  • Listen anywhere. Learners can listen to the audio version of their eText for most titles, whether at home or on the go.
  • Watch and learn. Videos and animations within the eText bring tricky concepts to life (available in selected titles).

Find out more about Pearson eTextbooks.

  • Preface
  • Acknowledgements
  • Chapter 1 Operations and Processes
  • Chapter 2: Operations and Strategy Impact
  • Chapter 3: Product and Service Innovation
  • Chapter 4: Scope and Structure
  • Chapter 5: Process Positioning
  • Chapter 6: Process Analysis
  • Chapter 7: Supply Chain Management
  • Chapter 8: Capacity Management
  • Chapter 9: Inventory Management
  • Chapter 10: Operations Planning and Control
  • Chapter 11: Improvement
  • Chapter 12: Lean Operations
  • Chapter 13: Quality
  • Chapter 14: Risk and Resilience
  • Chapter 15: Project Management
  • Index

Nigel Slack is an Emeritus Professor of Operations Management and Strategy at Warwick Business School, an Honorary Professor at Bath University, and 'Honorary Fellow of the European Operations Management Association'. He is an educator, consultant, and writer with a wide experience in many sectors.

Alistair Brandon-Jones is a Full Chaired Professor in Operations and Supply Chain Management, and Head of the Information, Decisions, and Operations Division at the University of Bath, School of Management. He is also an Adjunct Professor for Hult International Business School and Danish Technical University.

Nicola Burgess is Professor of Operations Management at the School for Business and Society, University of York. Nicola has worked extensively with public sector organisations and so brings her understanding of operations management and improvement in a public sector context. Nicola is also a visiting scholar at Warwick Business School, University of Warwick.

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Pearson eText

Extend learning beyond the classroom. Pearson eText is an easy-to-use digital textbook. It lets students customise how they study and learn with enhanced search and the ability to create flashcards, highlight and add notes all in one place. The mobile app lets students learn wherever life takes them, offline or online.

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Pearson eTextbook: What’s on the inside just might surprise you

They say you can’t judge a book by its cover. It’s the same with your students. Meet each one right where they are with an engaging, interactive, personalized learning experience that goes beyond the textbook to fit any schedule, any budget, and any lifestyle.Â