The 9 Types of Difficult People, 1st edition

Published by Pearson Business (October 6, 2023) © 2024

  • Nick Robinson
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Part One
1. Why you Need this Book to Deal with Difficult People
2. How to Use this Book
3. Why Things go Wrong at Work
4. Warning Signs at Work
5. The Matrix of Difficult People at Work
6. Quick Quiz to Identify Types
7. Summary of Types
8. Three Dynamic Principles to Fine-Tune Your Mindset
9. Visual Flowchart

Part Two
10. Type 1 – The Scary Specialist
11. Type 2 – The Dark Strategist
12. Type 3 – The Martyr
13. Type 4 – The Driving Force
14. Type 5 – The Revolutionary
15. Type 6 – The Empire Builder
16. Type 7 – The Worrier
17. Type 8 – The Rock
18. Type 9 – The People Pleaser
19. Who's Not Here?
20. In Pursuit of a Positive Workplace
Appendix: Online and Other Resources

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