Connect: Resolve Conflict, Improve Communication, Strengthen Relationships, 1st edition

Published by FT Publishing International (September 17, 2020) © 2021

  • Guy Lubitsh
  • Tami Lubitsh-White
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Connect is a book you take with you to crucial business meetings, to meetings with your boss, even conversations with co – workers.
It will be your guide through the maze of complex relationships, the tensions of high stakes situations and help you get what you really want.
Connection and the ability to connect with each other will help you take your communication skills to the next level.
Connect will help you understand what Connection is, what type of Connector you are, and give you a simple model to Connect better with others in an honest and meaningful way.
Using the RESOLVE model, you’ll find practical and easy to use tools to manage work place anxiety, speak truth to power, handle situations when the stakes are high and the route to a favourable outcome appears to be blocked, and it gives a structured way to connect and achieve outcomes:
  • Reality – separate facts from assumptionsï‚·
  • Expectations – clarify the ‘wants’
  • Support – how to listen, validate and commit
  • Outcome – review your open and hidden outcomesï‚·
  • Learn - Notice what works and build on it still further
  • Vulnerability - Validate effort and allow for emotions and vulnerability
  • Evolve – Move to the next level
Connect your guide to connecting and relationships in a complex world.
  • Part I Connection. What is it? Why is it the key?
  • 1 What is connection and how will this help you?
  • 2 What are the common obstacles and fears?
  • 3 What type of connector are you?
  • 4 How do different connectors connect?
  • 5 Strengths and overdone strengths
  • Part II 'RESOLVE' model of connecting
  • 6 The RESOLVE model of connection
  • 7 Seven ways for creating positive connections
  • Part III How to improve communication and working relationships
  • 8 How to connect across cultures
  • 9 How to connect across ages
  • 10 How to connect in a digital age

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