Purchase Terms & Conditions
Last updated Friday 4 December 2020
Your order for Pearson's Higher Education products and services is subject to the following terms and conditions (unless you have made special arrangements directly with us). These may change from time to time but your order will be subject to the version of the terms and conditions on our website when you place your order. If any of these terms and conditions conflict with the standard terms and conditions printed on the back of your invoice, then these terms and conditions will apply.
1.Your order
We will do our best to fulfil your order but cannot guarantee to do so. If you are ordering from our website, your order is placed and you are committed to pay for it when you press the “Place Order” button at the end of the checkout process. We will confirm we have received any order you place through our website and we will acknowledge that your order is being processed. However no order is accepted and no contract is created between you and us unless and until we dispatch any physical items to you, or we give you access to any online resources or downloads.
By submitting your order for downloads (such as eTexts), you agree we may process your order and give you access to the downloads as soon as possible. You may not cancel an order for a download once the access code has been redeemed and the download has been activated (see our returns page for more information). We will process your order on receipt, but we do not guarantee immediate response or availability of online resources or downloads.
Please note, our delivery timelines for physical goods are only estimates.
2. Price
Prices are as stated from time to time on our Website and are subject to change without notice.
Pearson Education Limited is registered for VAT. Our VAT registration number is GB2785371 21. The price stated on our Website is inclusive of any applicable value added or other sales tax. We will show the final price less any applicable discounts and including all delivery costs) payable with your order on the page before you submit your order or on your digital receipt. Post and packing charges are also indicated separately on your digital receipt.
United Kingdom Customers
VAT (Value Added Tax) at the prevailing rate in the UK will be charged where applicable.
Republic of Ireland Customers
For customers in the Republic of Ireland VAT will be applied to your order, where it is legally appropriate for us to do so. VAT will be payable at the applicable rate.
3. Payment
You may pay for Pearson products and services by using: (i) a valid Visa, MasterCard or American Express credit card or debit card; or (ii) PayPal, each a “Payment Method.” You agree that your selected Payment Method may be charged by Pearson when you place an order.
All card payments are subject to authorisation by the card issuer. If your payment is not authorised, we will cancel your order (and notify you that we have done so) and you must return the goods to us (if you have already received them) at your own expense. The goods remain our property until you have paid for them.
In the case of online resources and downloads, including online subscription services, these will only be made available to you once your payment has been authorised.
Any right of set off, deduction or withholding is expressly excluded and all sums due from you shall be paid by you to us free from any deductions, withholdings or set off of any kind.
4.Title and Risk (physical goods)
If your order is for delivery outside the UK and the Republic of Ireland, you are solely responsible for the goods from the time they leave our premises and for the importation of those goods into the country of delivery (including arranging for any necessary legal consents and payment of duties or taxes), and we accept no responsibility for any claims arising from such importation.
If your order is for delivery inside the UK and the Republic of Ireland, the risk of loss and/or damage (but not title) to goods supplied by us shall pass to you when they are delivered to you or your nominee and we shall not be liable for the safety of the goods thereafter.
Ownership of all goods shall remain vested in us (and we reserve the right to dispose of the goods) until we have received payment in full of all debts you owe to us.
5.Paperback and Hardback versions of books
We reserve the right to provide a paperback version where no hardback is available, in which case we will charge the paperback price.
If a paperback version is ordered, but is not available, we may send the customer the hardback version at the paperback price.
6.Cancellation and Returns of physical goods
If you are an individual within the UK or Ireland who is purchasing as a consumer, then you have a right to cancel your contract under the UK Consumer Contracts Regulations. However, we offer an even wider rights of cancellation and return to all purchasers.
If for any reason you are not satisfied with your purchase of physical goods, please notify us that you want to cancel your contract and return the items (if you have received them) in their original condition within 30 days from the date of receipt (but no later). To contact us about a cancellation or return, please use our contact us form. If we receive your cancellation notification after your items have entered our order system for processing then they will be dispatched to you but you may still return them to us within 30 days of receipt.
In the case of CDs, DVDs, videos and any other audio, video, multimedia or software products sold in hard copy form, your right to cancel and return the goods as set out above only applies where such products are unopened and the seal on the goods remains unbroken. We can only accept the return of opened items if they are faulty.
Once we have received your returned items (or once you have notified us you are cancelling a contract for goods which are not yet in our order processing system) we will issue a full refund for the price of the item paid by you using the same means of payment as you used for the initial transaction, or supply you with a new one, at your option. If you are an individual in the UK or Ireland who is purchasing as a consumer and you paid an original delivery charge, then we will also refund our standard delivery charge. You will have to bear the return postage cost unless the return is the result of our error (including faulty or damaged goods), in which case please inform Customer Services via our contact us page.
When returning items, please enclose either (i) a copy of the paper invoice enclosed with the delivery, or (ii) a printout of the online digital receipt. We will not be responsible for any damage or loss in transit and recommend that you use a recorded delivery service. The package should be securely wrapped and sent to:
Irish returns should be sent to:
Kuehne + Nagel - Pearson Eindhout
Eindhoutse Heide 1
BE-2430 Eindhout, Belgium
UK returns should be sent to:
Pearson Eindhout BE-2430
c/o Kuehne + Nagel Ltd
Unit 3, 15 - 23 Claudius Way
Wellingborough
Northants
NN8 2DH
If you want to cancel orders for online resources or downloads, please see section 7 below.
7.Digital Products, etexts and other downloads, and Online Resources including Subscription Services
Pearson offers a range of digital products, including downloads (such as etexts), online resources, and online subscription services. In addition to these terms and conditions, the Pearson Universal Terms of Service and End User License Agreement ("UTOS”) applies to such digital services. If there is a conflict between these terms and conditions and the Pearson UTOS, the terms of the UTOS will apply.
8.General
Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages.
We do not make any representation or give any warranty or undertaking as to the quality of the goods/services we offer, their correspondence with description or fitness for purpose, or that the goods/services are not defamatory, injurious, obscene or unlawful, or that any trade marks or copyright used on or in connection with the goods/services do not infringe any intellectual property rights not owned by us.
In the case of software or other online or downloadable digital resources, we do not make any representation or give any warranty or undertaking that the functions of such resource meet your requirements or that the media is compatible with any computer system on which it is used or that the operation of the software will be unlimited or error-free. In no event shall we be liable for any damages whatsoever arising out of the installation of such product. You are responsible for selecting the product to achieve your intended results and for the installation, use of and results obtained from that product.
We supply our products and services for personal and/or educational use only. As far as is permitted by law, we exclude all implied warranties, conditions or other terms and we will not be liable for (a) losses that were not caused by our breach, (b) any business loss (including loss of profits, business, revenue, contracts, data, goodwill, anticipated savings or wasted expenditure), or (c) any special, indirect or consequential loss, howsoever caused. Notwithstanding anything to the contrary contained in these terms and conditions, Pearson’s liability to you for any cause whatsoever, and regardless of the form of the action, will be limited to the value of the goods or services ordered by you in the relevant transaction, however nothing in these terms and conditions shall exclude or limit our liability for death or personal injury as a result of our negligence, liability for our fraud, or any other liability that we cannot exclude by law.
We will have no liability to you for any delay or failure to deliver goods or services you have ordered or for any damage or defect to services or goods delivered that is caused by any event or circumstance beyond our reasonable control.
If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.
You must not remove or amend any trade mark, copyright or other proprietary notice on any of our products. You acknowledge that all rights in and to any and all copyrights, know how and other intellectual property rights relating to our products are and shall remain our property. You will not at any time do, or cause to be done, any act or thing which impairs or infringes those rights.
These terms and conditions and all contracts under these terms and conditions are governed by and shall be construed in accordance with the laws of England and all disputes shall be submitted to the exclusive jurisdiction of the English courts.
We reserve the right to terminate any contract formed under these terms and conditions immediately by written notice and to take action to recover damages suffered by us if you breach any of these provisions.
If you wish to contact us (other than for returning goods, in which case you should use the Returns address above in section 6, Cancellation and Returns of physical goods), our address is Pearson Education Limited, 80 Strand, London, WC2R 0RL or you can telephone Customer Services on 0845 630 1111 (Calls cost 3p per minute plus your phone company's access charge) or e-mail customersolutions@pearson.com
Our registered office address is:
Pearson Education Limited
80 Strand
London
WC2R 0RL
Pearson Education Limited is a company registered in England and Wales under number 872828.VAT Number GB 278 53 71 21.
9.Online dispute resolution
If you have a complaint in relation to goods or services you have purchased online, please contact us and we will be happy to help.
If your complaint remains unresolved, subject to the above terms and conditions, please visit ODR on the European Commission’s website, which provides further information to consumers about Online Dispute Resolution and the ODR platform.