Selling Today: Partnering to Create Value, Canadian Edition, 8th edition

Published by Pearson Canada (March 23, 2021) © 2022

  • Gerald Manning Des Moines Area Community College
  • Michael Ahearne University of Houston
  • Barry L Reece Virginia Polytechnic Institute and State University
  • HF Herb MacKenzie Brock University

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For courses in Selling.

Much of the western world has experienced a rapid shift from a production-focused to a sales and service focused economy. There are well over a million people employed in sales positions across Canada: more than 10 percent of the workforce. Randstad, a global leader in HR services, identified sales associates and sales representatives as the most in-demand jobs in Canada in 2020. 

The primary goal of each revision of Selling Today is to develop the finest research-backed and most practical and applied text available in the marketplace. The revision process begins with a thorough review of several hundred articles, books, and research reports. The authors also study popular sales training programs such as Conceptual Selling, SPIN Selling, Integrity Selling, Trusted Advisor, and Solution Selling. 

Hallmark features of this title

  • The partnering era is described in detail. Partnership selling principles, so important to today's successful selling and marketing strategies, are presented and clearly illustrated throughout the text. Strategic alliances—the highest form of partnering— are also discussed in detail.
  • Value-added selling strategies are presented throughout the text. Salespeople today are guided by a new principle of personal selling: Partnerships are established and maintained only when the salesperson creates customer value. Customers have fundamentally changed their expectations. They want to partner with salespeople who can create value, not just communicate it. Value creation involves a series of improvements in the sales process that enhance the customer's experience.
  • Ethics as the Foundation of Selling Today. Ethical selling is highlighted in Chapter 3, “Ethics: The Foundation for Relationships that Create Value,” as well as throughout the book. Chapter 3 addresses the many ethical lapses existing in the business world and emphasizes the need for a highly ethical interaction with customers as the starting point of all relationship development, if one is to build long term, partnering-style selling relationships. Moreover, the ethics assessment at the end of the chapter and new text models are used to highlight an emphasis on ethical selling.

New and updated features of this title

  • As the world shifts to a greater reliance on digital media, it is appropriate that this text evolves as well. This eighth edition is the first fully digital version of Selling Today: Creating Customer Value. Instructors and students will find that, although the medium has changed, the content is fully consistent with prior editions.
  • New Neil Rackham Selling Today/SPIN Selling Video. Presented in Chapter 11, “Determining Customer Needs with a Consultative Questioning Strategy,” a new Adaptive Selling Today Video Series features Rackham providing cutting-edge information on the effective use of questions in Selling Today. (Also see boxed insert Neil Rackham Interview on Selling Today” in Chapter 11.) Additionally, Neil shares his insights on the changing role of salespeople in an increasingly competitive marketplace. 
  • Entrepreneurial and Inside Sales Reality Selling Videos. The new Chapter 2 Reality Selling Video features Entrepreneur Ryan Guillory, an owner/agent of an independent insurance agency. He is his company - responsible for building a successful organization that relies on developing and maintaining customer relationships, being an expert regarding both his many products and his competition, understanding the needs of his clientele and partnering with them in finding and delivering value –adding solutions to their buying problems. 

Important Digital Assets in MyLab Marketing

  • Introduction to Sales Simulation. The Introduction to Sales simulation is a powerful, state-of-the-art learning tool that easily complements and integrates with your existing curriculum. Providing learners with a risk-free experiential setting to practice and apply theory while developing the skills they need to be successful in the professional world, it is a co-op experience in a classroom setting. Students using the simulation will experience starting a sales position at Leif Carbon Offset Solutions, where they will work with their mentor to qualify sales targets, communicate with customers, overcome customer objections, and navigate the dynamics of committee selling while engaging with rich AI characters. This simulation will help you take your classroom from theory to real-world application.
  • Neil Rackham Selling Today/SPIN Selling Video. Utilizing the extensive research, writing, and worldwide consulting work of Neil Rackham, the authors have partnered with him to produce an exclusive video new to this edition of Selling Today. Neil Rackham is one of the most recognized sales authors of all time. Celebrated for his pioneering book titled SPIN Selling, Neil is a sought-after expert who consults with global organizations on improving and streamlining their sales functions.
  • Entrepreneurial and Inside Sales Reality Selling Videos. With the rapid increase in college graduates starting careers in Entrepreneurship and Inside Sales, new Reality Selling Today videos with accompanying Case Problems and Role Plays covering these important career areas were created for this edition.
  1. Relationship Selling Opportunities in the Information Economy
  2. Evolution of Selling Models that Complement the Marketing Concept
  3. Ethics: The Foundation for Relationships that Create Value
  4. Creating Value with a Relationship Strategy
  5. Communication Styles: A Key to Adaptive Selling Today
  6. Creating Product Solutions
  7. Product-Selling Strategies that Add Value
  8. The Buying Process and Buyer Behaviour
  9. Developing and Qualifying Prospects and Accounts
  10. Approaching the Customer with Adaptive Selling
  11. Determining Customer Needs with a Consultative Questioning Strategy
  12. Creating Value with the Consultative Demonstration
  13. Negotiating Buyer Concerns
  14. Adapting the Close and Confirming the Partnership
  15. Servicing the Sale and Building the Partnership
  16. Opportunity Management: The Key to Greater Sales Productivity
  17. Management of the Sales Force

Gerald Manning is an international author, consultant, speaker, and successful businessperson. Professor Manning's book Selling Today: Partnering to Create Value, now in its fourteenth edition, is today's international number-one selling textbook on negotiations and partnering. With Chinese, Spanish, International English–Speaking, Canadian, Croatian, and U.S. editions, millions have profited from the strategies and tactics presented. He is the author of four additional books on management and sales, all published by large, international publishing companies. Gerald Manning also serves as a sales and marketing consultant to senior management and owners of more than 500 businesses, including both national and international companies. He appears regularly as a speaker at national sales and management conferences, and is featured regularly in training videos on sales and management.

Michael Ahearne is Professor of Marketing and C. T. Bauer Chair in Marketing at the University of Houston. He is also Executive Director of the Sales Excellence Institute (SEI). The SEI is widely recognized as the leading university-based sales institute in the world, training more than 2000 sales students, placing Ph.D. students at top research universities, and working with more than 200 major corporations annually. He earned his Ph.D. in Marketing from Indiana University. He has also served on the faculty at the University of Connecticut and at Pennsylvania State University. In addition, he has lectured internationally about sales and sales management in such countries as Austria, Belgium, France, Germany, India, Italy, Russia, and Spain.

Barry Reece is Professor Emeritus at Virginia Polytechnic Institute and State University. Prior to joining the faculty at Virginia Tech, he held faculty positions at Ellsworth Community College and the University of Northern Iowa. Over the years, he has served as visiting professor at the University of Iowa, University of Missouri, University of Nebraska, University of Colorado, and Wayne State College. He is the author or co-author of six college textbooks that have been through a total of 40 editions since 1980.

Herb MacKenzie is currently an Adjunct Professor of Marketing at the Goodman School of Business, Brock University, in St. Catharines, Ontario. He has taught in the undergraduate, graduate, and executive education programs at universities in Canada, Europe, and the Middle East, and has been consulting to both private- and publicsector businesses since 1985. He has more than 15 years of industrial sales and sales management experience and has published many cases, conference proceedings, and articles in the areas of sales management, buyer-seller relationships, and distribution channel management. He has authored and co-authored more than 20 textbooks on introduction to business, personal selling, sales management, and marketing, and has edited five Canadian marketing casebooks. He has been recognized by his students as Professor of the Year and Marketing Professor of the Year, and was twice the winner of the Faculty of Business Faculty Award of Excellence.

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