Operations Management: Sustainability and Supply Chain Management, Canadian Edition, 4th edition
Published by Pearson Canada (April 29, 2022) © 2023
- Jay Heizer Texas Lutheran University
- Barry Render Graduate School of Business, Rollins College
- Chuck Munson Carson College of Business, Washington State University
- Paul Griffin Humber Institute of Technology and Advanced Learning
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For courses in operations management.
A market-leading introduction to operations text
Operations Management: Sustainability and Supply Chain Management presents a state-of-the-art view of the activities of the operations function from a Canadian perspective. Operations is an exciting and dynamic area of management that has a profound effect on the productivity of both services and manufacturing. Indeed, few other activities have so much impact on the quality of your life.
The goal of this resource is to present a broad introduction to the field of operations in a realistic, meaningful, and practical manner. OM includes a blend of subject areas, including accounting, industrial engineering, management, management science, and statistics. Whether you are pursuing a career in the operations field or not, you will likely be working with people in operations. Therefore, having a solid understanding of the role of operations in an organization is of substantial benefit to you. This resource will also help you understand how OM affects society and your life. Certainly, you will better understand what goes on behind the scenes when you buy a coffee at Tim Hortons, take a flight from Edmonton to Vancouver, place an order with Amazon.ca, or enter a Canadian hospital for medical care.
Hallmark features of this title
- Operations Management Simulations: Five operations management simulations give students hands-on experience in real-world roles, helping them make decisions, think critically, and link course concepts to on-the-job application.
- Decision Support Software: We also provide two decision support software programs, Excel OM for Windows and Mac, and POM for Windows, to help solve homework problems and case studies. More information on these packages can be found in MyLab Operations Management in the Download Centre.
- Working with Excel Software: Excel use in the operations management course is becoming more important, and instructors often ask their students to develop their own Excel spreadsheet models. For this reason, we provide “Creating Your Own Excel Spreadsheets,” examples toward the end of numerous chapters.
New GenAI Study Tool
We’ve heard how important it is for students to use reliable AI tools in responsible and productive ways. To that end, Pearson is focused on creating tools that combine the power of generative AI with trusted Pearson content to provide students with a simplified study experience, delivering on-demand and personalised support that compliments your teaching and aligns with the text you’ve chosen. The Study Tool is available to students who access the Pearson eText on its own or through MyLab.
What can the AI Study Tool do?
- Generate simplified explanations of challenging sections
- Summarize material to help learners focus on key topics and ideas
- Students can ask for multiple choice or short answer questions related to a specific chapter or section to help fill knowledge gaps
- For extra practice, students can also generate flashcards and notes based on their chat interaction with the tool
New and updated features of this title
- As the world shifts to a greater reliance on digital media, it is appropriate that this text evolves as well. This fourth edition is the first fully digital version of Operations Management: Sustainability and Supply Chain Management. Instructors and students will find that, although the medium has changed, the content is fully consistent with prior editions.
- New Video Cases Featuring Celebrity Cruise Line. The videos provide an inside look at:
- the 10 operations decisions at Celebrity Cruises (Chapter 1)
- how Celebrity Cruises designs a new product (Chapter 5)
- Celebrity's “Save-the-Waves” sustainability program (Supplement 5)
- how Celebrity Cruises treats quality as the heartbeat of the company (Chapter 6)
- inventory management at Celebrity Cruises (Chapter 12)
- New Module Called “Applying Analytics to Big Data in Operations Management”. The marriage of business analytics, big data, and operations/supply chain management is a revolutionary change in our field. We are the first text to include a chapter (Module G) on this subject, which includes sections on data management, data visualization, and predictive and prescriptive business analytics tools. The topics include heat maps, conditional formatting for cleaning data, and pivot tables. The module includes numerous exercises that will use students' Excel skills and show them the power of Excel in big data.
Important Digital Assets in MyLab OM
- New GenAI Study Tool. We’ve heard how important it is for students to use reliable AI tools in responsible and productive ways. To that end, Pearson is focused on creating tools that combine the power of generative AI with trusted Pearson content to provide students with a simplified study experience, delivering on-demand and personalised support that compliments your teaching and aligns with the text you’ve chosen.
- Excel OM data files: Prepared for specific examples, these files allow users to solve all the marked text examples without re-entering data.
- Active Models: These are Excel-based OM simulations, designed to help students understand the quantitative methods shown in the textbook examples. Students may change the data to see how the changes affect the answers. These files are available in the Download Centre.
- Online Tutorial Chapters: “Statistical Tools for Managers,” “Acceptance Sampling,” “The Simplex Method of Linear Programming,” “The MODI and VAM Methods of Solving Transportation Problems,” and “Vehicle Routing and Scheduling” are provided as additional material.
- Additional case studies: These case studies supplement the ones in the text.
- Virtual office hours videos: Professors Heizer, Render, and Munson walk students through the Solved Problems in a series of 5- to 20-minute explanations.
- Working with Excel Software: Excel use in the operations management course is becoming more important, and instructors often ask their students to develop their own Excel spreadsheet models. For this reason, we provide “Creating Your Own Excel Spreadsheets,” examples toward the end of numerous chapters.
- Decision Support Software: We also provide two decision support software programs, Excel OM for Windows and Mac, and POM for Windows, to help solve homework problems and case studies. More information on these packages can be found in MyLab Operations Management in the Download Centre.
- Dynamic Study Modules: Using a highly personalized, algorithmically driven process, Dynamic Study Modules continuously assess student performance and provide additional practice in the areas where they struggle the most. Each Dynamic Study Module, accessed by computer, smartphone, or tablet, promotes fast learning and long-term retention.
- Operations Management Simulations: Five operations management simulations give students hands-on experience in real-world roles, helping them make decisions, think critically, and link course concepts to on-the-job application. By receiving real-time, dynamic feedback from stakeholders, students see the impact of their choices and can gauge their performance against individual, peer, and system metrics. Results of these simulations are recorded in the MyLab Gradebook.
- Operations and Productivity
- Operations Strategy in a Global Environment
- Project Management
- Forecasting
- Design of Goods and Services
- Managing Quality
- Process Strategy
- Location Strategies
- Layout Strategies
- Human Resources, Job Design, and Work Measurement
- Supply Chain Management
- Inventory Management
- Aggregate Planning and Sales and Operations Planning
- Material Requirements Planning (MRP) and ERP
- Short-Term Scheduling
- Lean Operations
- Maintenance and Reliability
Jay Heizer. The Jesse H. Jones Professor Emeritus of Business Administration, Texas Lutheran University, Seguin, Texas. He received his BBA and MBA from the University of North Texas and his PhD in Management and Statistics from Arizona State University. He also holds the CPIM certification from APICS/ASCM (the Association for Supply Chain Management). He has taught operations management in undergraduate, graduate, and executive programs.
Dr. Heizer's industrial experience is extensive. He learned the practical side of operations management as a machinist apprentice at Foringer and Company, as a production planner for Westinghouse Airbrake, and at General Dynamics, where he worked in engineering administration.
Professor Heizer has co-authored 5 books and has published articles on a variety of management topics. His papers have appeared in the Academy of Management Journal, Journal of Purchasing, Personnel Psychology, Production & Inventory Control Management, APICS: The Performance Advantage, Journal of Management History, IIE Solutions, and Engineering Management, among others.
Barry Render. The Charles Harwood Professor Emeritus of Operations Management, Graduate School of Business, Rollins College, Winter Park, Florida. He received his BS in Mathematics and Physics at Roosevelt University, and his MS in Operations Research and PhD in Quantitative Analysis at the University of Cincinnati. He previously taught at George Washington University, University of New Orleans, Boston University, and George Mason University, where he held the Mason Foundation Professorship in Decision Sciences and was Chair of the Decision Sciences Department. Dr. Render has also worked in the aerospace industry for General Electric, McDonnell Douglas, and NASA.
Professor Render has co-authored 10 textbooks for Pearson, including Managerial Decision Modeling with Spreadsheets, Quantitative Analysis for Management, Service Management, Introduction to Management Science, and Cases and Readings in Management Science. Dr. Render's more than 100 articles on a variety of management topics have appeared in leading business journals. Dr. Render has been honored as an AACSB Fellow and was twice named a Senior Fulbright Scholar. For 9 years, Dr. Render was President of Management Science Associates of Virginia, Inc., whose clients included the FBI, NASA, the US Navy, Fairfax County, Virginia, and Telephone. He also was named Professor of the Year by full-time MBA students at Rollins.
Chuck Munson. Professor of Operations Management and Carson College of Business PhD Program Director, Washington State University, Pullman, Washington. He received his BSBA summa cum laude in finance, along with his MSBA and PhD in operations management, from Washington University in St. Louis. For 3 years, he worked as a financial analyst for Contel Telephone Corporation.
Professor Munson has served as a senior editor for Production and Operations Management, and he serves on the editorial review board of 5 other journals. In addition to publishing more than 30 articles, he is editor of the book The Supply Chain Management Casebook: Comprehensive Coverage and Best Practices in SCM. He is also coauthor of Managerial Decision Modeling: Business Analytics with Spreadsheets (4th Edition), published by deGruyter.
Dr. Munson's major awards include winning the Sahlin Faculty Excellence Award for Instruction (Washington State University's top teaching award); winning the WSU College of Business Outstanding Teaching Award (twice), Research Award, and Service Award (two times); and being named the WSU MBA Professor of the Year (two times).
Paul Griffin, Associate Dean, Faculty of Business, Humber Institute of Technology & Advanced Learning, Toronto, Ontario, Canada. He received his Ph.D. in management from the University of Bradford in the United Kingdom and has also achieved 18 professional designations, including Chartered Professional Accountant (CPA), Certified Management Accountant (CMA), Certified General Accountant (CGA), Certified Financial Planner (CFP), Fellow of the Canadian Securities Institute (FCSI), and several others.
Before joining academia, Dr. Griffin was engaged in the financial services sector for over 20 years and was most recently the national director of operations and compliance at ING Canada. He remains an active member of several boards and committees, most notably as chair of the board of directors for the Chartered Institute of Marketing Management of Ontario; as a member of the Insurance Institute of Canada's Ethics Advisory Board; and as chair of the Education Committee and vice chair of the board of directors for the Canadian Institute of Financial Planning. Before becoming associate dean at Humber, Dr. Griffin was a professor and taught operations management, accounting, finance, and marketing. During that time, he received the Award of Excellence for Outstanding Academic Contribution.
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