Key Performance Indicators (KPI): The 75 Measures Every Manager Needs To Know, 1st edition

Published by Financial Times/ Prentice Hall (February 16, 2012) © 2012

  • Bernard Marr
C$49.99

  • A print text (hardcover or paperback)
  • Free shipping

Performance indicators are essential tools which will tell you if your business is on target or veering off course. Using the right indicators will help you deliver the right results.

Key Performance Indicators cuts straight to the 75 + KPIs that matter. It explains what key performance indicators are, gives you short overviews of each metric and describes how to use the measure effectively.  There are worked examples throughout which will equip you with the skills to understand, assess and interpret the most important aspects of any business.

From net profit margin, to customer satisfaction through to brand equity, six sigma and employee engagement, the book gives you all the essential performance indicators.

A practical guide to the most powerful financial and non-financial performance indicators vital for every business.

Contents

 

Introduction                           

PART ONE    Financial perspective

 

1          Net profit       

           

2          Net profit margin      

                      

3          Gross profit margin   

             

4          Operating profit margin        

             

5          EBITDA        

           

 6          Revenue growth rate

             

7          Total shareholder return (TSR)       

             

8          Economic value added (EVA)           

             

9          Return on investment (ROI)

             

10        Return on capital employed (ROCE)           

          

11        Return on assets (ROA)       

             

12        Return on equity (ROE)       

            

13        Debt-to-equity (D/E) ratio    

             

14        Cash conversion cycle (CCC)          

             

15        Working capital ratio

             

16        Operating expense ratio (OER)       

          

17        CAPEX to sales ratio

             

18        Price/earnings ratio (P/E ratio)         

  &nbs

Bernard Marr is a leading global authority and best-selling author on organisational performance and business success. He regularly advises leading companies, organisations and governments across the globe, making him an acclaimed and award-winning keynote speaker, researcher, consultant and teacher. He is acknowledged by the CEO Journal as one of today’s leading business brains. Bernard  has written a number of seminal books and over 200 high profile reports and articles on managing organisational performance.

Need help? Get in touch

Video
Play
Privacy and cookies
By watching, you agree Pearson can share your viewership data for marketing and analytics for one year, revocable upon changing cookie preferences. Disabling cookies may affect video functionality. More info...

Video transcript (PDF | 16KB) 

Pearson eTextbook: What’s on the inside just might surprise you

They say you can’t judge a book by its cover. It’s the same with your students. Meet each one right where they are with an engaging, interactive, personalized learning experience that goes beyond the textbook to fit any schedule, any budget, and any lifestyle.Â