Information Systems Today: Managing in the Digital World, 8th edition

Published by Pearson (January 13, 2017) © 2018

  • Joseph S Valacich University of Arizona
  • Christoph Schneider

About the Book

  • Vivid case studies throughout the text illustrate concepts in action.

    • UPDATED! Opening cases begin chapters with real-world companies, technologies, and issues that illuminate the chapter topic.

    • NEW! Green IT cases present environmental issues that arise from the use of information systems, such as online shopping.

    • NEW! Security Matters cases explore current issues and threats that come about due to ubiquitous use of information systems, such as the extramarital dating website Ashley Madison.

    • Brief cases embedded in the text explore critical issues related to modern information systems and come with insightful discussion questions to support assignments and create dialogue among classmates.

    • UPDATED! End-of-chapter cases reinforce lessons by presenting two real-world cases that mirror primary content in each chapter.

  • Intuitive organization and engaging elements help students preview, review, and retain essential information. Each chapter includes:

    • Coming Attractions, an in-depth look at innovations on the horizon likely to have a major impact on organizations and society

    • When Things Go Wrong, an invaluable exploration of what companies and organizations have done when information systems didn't go according to plan

    • Who's Going Mobile, an examination of the growing importance of mobile devices as they relate to information systems

    • Ethical Dilemma, a closer look at contemporary dilemmas concerning ethical business practices

    • Industry Analysis, an investigation into how a particular industry adapts to the new rules of operation in a digital world

    • Key Players, a closer look at leading organizations that have led the way and changed the game for others in the digital realm

    • REVISED! End-of-chapter materials, such as key terms, study questions, and innovative exercises that accommodate diverse teaching and learning styles

    • UPDATED! Learning objectives, clearly stated, explained, and reviewed across the chapter.

Content Updates

  • REVISED! Chapter 1: Provides new content on globalization and societal issues in the digital world, and how IT megatrends fuel and address these issues.

  • REVISED! Chapter 2: New content describes how information systems enable innovative business models.

  • UPDATED! Chapter 3: Updated content focuses on the need for reliable, adaptable, and scalable infrastructure to support modern organizations.

  • EXPANDED! Chapter 4: Updated content includes expanded coverage of e-finance, fintech, and e-commerce issues.

  • REVISED! Chapter 5: Discussion centers around the need for organizational communication, providing updated content about how teams collaborate using both traditional and modern communication tools.

  • EXPANDED! Chapter 6: Extended coverage of business intelligence and advanced analytics, with a more in-depth discussion about machine learning, predictive modeling, AI, unstructured data analytics, and spatial decision support.

  • UPDATED! Chapter 8: New content provides more timely discussion on business-to-business e-commerce, supply chain management, and customer relationship management (CRM).

  • REVISED! Chapter 9: Updated content gives extended coverage to alternative system development methodologies.

  • UPDATED! Chapter 10: New content provides deeper coverage of industrial espionage and cyberterrorism.

  • REVISED! Technology Briefing: Greater detail provides a stronger foundation for topics introduced in Chapter 3, intended for more technically-oriented courses. Each section of this briefing can be read with or without the other sections.


Also available with MyLab MISMyLab MIS is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn, test their understanding, and pursue a personalized study plan that helps them better absorb course material and understand difficult concepts.

  • Live-in-the-Application Excel and Access Grader Projects: Give students hands-on experience with the kind of software they will use in business to strengthen their ability to analyze a problem and implement a solution using these applications. Students can submit their work for immediate grading and feedback, keeping learners on task and offering instructors better insight into their students' progress.

  • Decision-making Simulations: Place your students in the role of a key decision maker. The simulation will change and branch based on the decisions students make, providing a variety of scenario paths. Upon completion of each simulation, students receive a grade as well as a detailed report of the choices they made during the simulation and the associated consequences of those decisions. UPDATED! Fully re-written, decision-making mini-simulations are now available with an updated design and workflow.

  • Video Exercises: Engaging videos bring business concepts to life and explore business topics related to the theory students are learning in class. Quizzes then assess students' comprehension of the concepts covered in each video.

  • eText 2.0 Mobile App: Students can now access the Enhanced eText and all of its functionality from their computer, tablet, or mobile phone. Because students' progress is synced across all of their devices, they can stop what they're doing on one device and pick up again later on another one–without breaking their stride.

  • Dynamic Study Modules (DSMs): Through adaptive learning, students get personalized guidance where and when they need it most, creating greater engagement, improving knowledge retention, and supporting subject-matter mastery. Also available on mobile devices. NEW! Instructors can now remove questions from Dynamic Study Modules to better fit their course.

  • Writing Space: Better writers make great learners–who perform better in their courses. Providing a single location to develop and assess concept mastery and critical thinking, the Writing Space offers automatic-graded, assisted-graded, and create-your-own writing assignments, allowing you to exchange personalized feedback with students quickly and easily. Writing Space can also check students' work for improper citation or plagiarism by comparing it against the world's most accurate text comparison database available from Turnitin.

  • Learning Catalytics: Generate class discussion, customize your lecture, and promote peer-to-peer learning with real-time analytics. As a student response tool, Learning Catalytics uses students' smartphones, tablets, or laptops to engage them in more interactive tasks and thinking.

    • NEW! Upload a full PowerPoint® deck for easy creation of slide questions.

    • NEW! Team names are no longer case sensitive.

    • Help your students develop critical thinking skills.

    • Monitor responses to find out where your students are struggling.

    • Rely on real-time data to adjust your teaching strategy.

    • Automatically group students for discussion, teamwork, and peer-to-peer learning.

  • Reporting Dashboard: View, analyze, and report learning outcomes clearly and easily, and get the information you need to keep your students on track throughout the course, with the new Reporting Dashboard. Available via the MyLab Gradebook and fully mobile-ready, the Reporting Dashboard presents student performance data at the class, section, and program levels in an accessible, visual manner.

  • Learning Management System (LMS) Integration: You can now link from Blackboard Learn, Brightspace by D2L, Canvas, or Moodle to MyLab MIS. Access assignments, rosters, and resources, and synchronize grades with your LMS gradebook. For students, single sign-on provides access to all the personalized learning resources that make studying more efficient and effective.

Additional Features: Included with the MyLab are a powerful homework and test manager, robust gradebook tracking, comprehensive online course content, and easily scalable and shareable content. Students also have access to interactive tutorial exercises with immediate feedback, access to online tutors, chapter warm ups, chapter quizzes, and end-of-chapter discussion questions.

Visit the companion webpage for this title to download student application exercise files and additional resources. 

About the Book

  • Deeper and updated case studies throughout the text illustrate concepts in action.

    • Opening cases begin chapters with real-world companies, technologies, and issues that illuminate the chapter topic.

    • Green IT cases present environmental issues that arise from the use of information systems, such as online shopping.

    • Security Matters cases explore current issues and threats that come about due to ubiquitous use of information systems, such as the extramarital dating website Ashley Madison.

    • End-of-chapter cases reinforce lessons by presenting two real-world cases that mirror primary content of chapter.

  • More intuitive organization and engaging elements help students preview, review, and retain essential information. Each chapter includes:

    • End-of-chapter materials, such as key terms, study questions, and innovative exercises, that accommodate diverse teaching and learning styles.

    • Learning objectives, clearly stated, explained, and reviewed across the chapter.


Content Updates

  • Chapter 1: Provides new content on globalization and societal issues in the digital world, and how IT megatrends fuel and address these issues.

  • Chapter 2: New content describes how information systems enable innovative business models.

  • Chapter 3: Updated content focuses on the need for reliable, adaptable, and scalable infrastructure to support modern organizations.

  • Chapter 4: Updated content includes expanded coverage of e-finance, fintech, and e-commerce issues.

  • Chapter 5: Discussion centers around the need for organizational communication, providing updated content about how teams collaborate using both traditional and modern communication tools.

  • Chapter 6: Extended coverage of business intelligence and advanced analytics, with a more in-depth discussion about machine learning, predictive modeling, AI, unstructured data analytics, and spatial decision support.

  • Chapter 8: New content provides more timely discussion on business-to-business e-commerce, supply chain management, and customer relationship management (CRM).

  • Chapter 9: Updated content gives extended coverage to alternative system development methodologies.

  • Chapter 10: New content provides deeper coverage of industrial espionage and cyberterrorism.

Technology Briefing: Greater detail provides a stronger foundation for topics introduced in Chapter 3, intended for more technically-oriented courses. Each section of this briefing can be read with or without the other sections.


Also available with MyLab MISMyLabTM MIS is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn, test their understanding, and pursue a personalized study plan that helps them better absorb course material and understand difficult concepts.


  • Live in the Application Excel & Access Grader projects

    • New to MyLabTM MIS, covering Microsoft Excel 2016 and Microsoft Access 2016 and providing automatic grading.

  • Learning CatalyticsTM

    • Fully revised book-specific content, including new critical thinking and collaboration questions.

    • Upload a full PowerPoint® deck for easy creation of slide questions.

    • Team names are no longer case sensitive.

  • Dynamic Study Modules (DSMs)

    • Updated content!

    • Instructors can now remove questions from Dynamic Study Modules to better fit their course.

  • Video Exercises

    • Updated Video Exercises include new exercise questions.


1. Managing in the Digital World

2. Gaining Competitive Advantage Through Information Systems

3. Managing the Information Systems Infrastructure and Services

4. Enabling Business-to-Consumer Electronic Commerce

5. Enhancing Organizational Communication and Collaboration Using Social Media

6. Enhancing Business Intelligence Using Big Data and Analytics

7. Enhancing Business Processes Using Enterprise Information Systems

8. Strengthening Business-to-Business Relationships via Supply Chain and Customer Relationship Management

9. Developing and Acquiring Information Systems

10. Securing Information Systems

Technology Briefing Foundations of Information Systems Infrastructure

Joseph (Joe) Valacich is an Eller Professor of MIS within the Eller College of Management at the University of Arizona, a Fellow of the Association for Information Systems (2009), and the Chief Science Officer (CSO) of Neuro-ID, Inc. He was previously on the faculty at Indiana University, Bloomington, and Washington State University, Pullman. He has had visiting faculty appointments at City University of Hong Kong, Buskerud College (Norway), the Helsinki School of Economics and Business, the Norwegian University of Life Sciences, and Riga Technical University (Latvia). He received a PhD degree from the University of Arizona (MIS) and MBA and BS (Computer Science) degrees from the University of Montana. Prior to his academic career, Dr. Valacich worked in the software industry in Seattle in both large and startup organizations.

Dr. Valacich has served on various national task forces designing model curricula for the information systems discipline, including IS ‘97, IS 2002, and IS 2010: The Model Curriculum and Guidelines for Undergraduate Degree Programs in Information Systems, where he was co-chairperson. He also served on the task force that designed MSIS 2000 and 2006: The Master of Science in Information Systems Model Curriculum. He served on the executive committee, funded by the National Science Foundation, to define the IS Program Accreditation Standards and served on the board of directors for CSAB (formally the Computing Sciences Accreditation Board) representing the Association for Information Systems (AIS). He was the general conference co-chair for the 2003 International Conference on Information Systems (ICIS) and the 2012 Americas Conference on Information Systems (AMCIS); both were held in Seattle.


Dr. Valacich has conducted numerous corporate training and executive development programs for organizations, including AT&T, Boeing, Dow Chemical, EDS, Exxon, FedEx, General Motors, Microsoft, and Xerox. He has served in a variety of editorial roles within various academic journals and conferences. His primary research interests include human-computer interaction, deception detection, technology-mediated collaboration, mobile and emerging technologies, and e-business. He is a prolific scholar, having published more than 200 scholarly articles in numerous prestigious journals and conferences, including: MIS Quarterly, Information Systems Research, Management Science, Academy of Management Journal, Journal of MIS, Decision Sciences, Journal of the AIS, Communications of the ACM, Organizational Behavior and Human Decision Processes, and Journal of Applied PsychologyI. He is a coauthor of the leading textbooks Modern Systems Analysis and Design (8th ed.) and Essentials of Systems Analysis and Design (6th ed.), both published by Pearson.

In 2016, Dr. Valacich was awarded the University of Arizona, Tech Launch Arizona, “Innovation & Impact Award” for Information Technology. He was awarded the “Distinguished Alumnus Award” from the University of Montana Alumni Association in 2012 and the “Outstanding Alumnus Award” from the University of Montana’s School of Business Administration in 2009. Dr. Valacich is also ranked as one of the most prolific authors in the history of MIS Quarterly—his discipline’s top journal—over the life of the journal (1977–2016) (see misq.org). Throughout his career, he has also won numerous teaching, service, and research awards.


Christoph Schneider is an assistant professor in the Department of Information Systems at City University of Hong Kong and previously held a visiting faculty appointment at Boise State University. He earned a Swiss Higher Diploma in Hotel Management at the University Centre César Ritz in Brig, Switzerland, a BA in Hotel and Restaurant Administration at Washington State University, and a PhD in Business Administration (Management Information Systems) at Washington State University. His teaching interests include the management of information systems and web design.


Dr. Schneider is an active researcher. His primary research interests include human-computer interaction, electronic commerce, and computer-mediated collaboration. His research has appeared in peer-reviewed journals, such as Information Systems Research, Management Information Systems Quarterly, Management Science, and IEEE Transactions on Professional Communication; further, he has presented his research at various international conferences, such as the International Conference on Information Systems, the European Conference on Information Systems, and the Hawaii International Conference on System Sciences. He serves as a member of the International Steering Committee of the International Conference on Information Systems Development (ISD) and as senior editor at Information Systems Journal.

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