Excellence in Business Communication, Canadian Edition, 6th edition

Published by Pearson Canada (January 25, 2018) © 2019

  • Wendy Keller University Lecturer, Trainer and Career Coach
  • K M Moran Conestoga College
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Excellence in Business Communication has long provided instructors and students with the most current communication strategies and practices used in today’s workplace. This edition includes up-to-date model documents that reflect the entire spectrum of print and electronic communication media. Students entering today’s workforce are expected to use a wide range of tools, from instant messaging to blogging to podcasting, and Excellence in Business Communication provides the hands-on experience they need to meet employer expectations.

This title will retire on June 1, 2025

  1. Achieving Success through Effective Business Communication
  2. Communicating in Teams and Mastering Listening and Nonverbal Communication
  3. Communicating Interculturally
  4. Planning Business Messages
  5. Writing Business Messages
  6. Completing Business Messages
  7. Crafting Messages for Electronic Media
  8. Writing Routine and Positive Messages
  9. Writing Negative Messages
  10. Writing Persuasive Messages
  11. Planning Reports and Proposals
  12. Writing Reports and Proposals
  13. Completing Reports and Proposals
  14. Designing and Delivering Oral and Online Presentations
  15. Building Careers and Writing Résumés
  16. Applying and Interviewing for Employment
  17. Appendix A. Format and Layout of Business Documents
  18. Appendix B. Documentation of Report Sources

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