Administrative Procedures for the Canadian Office, 11th edition

Administrative professionals are valued for their diverse technological, interpersonal, and process driven skills. Organizations appreciate the wealth of these skills at a higher rate than ever before. An essential component of working in today's Canadian office is the ability to make critical business decisions, as the administrative professional is positioned as the eyes and ears of an organization. Excellent soft skills and a positive attitude are essential for career success in a diverse and global environment.

Administrative Procedures for the Canadian Office expands its focus on emerging technologies and explores varied employability requirements. Introduced in this edition are human resource functions, equity standards, and management and leadership concepts. A greater emphasis is placed on understanding issues related to equity, diversity, and inclusion and the concepts surrounding organizational structure, climate, and culture. Working in a global economy makes it essential for administrative professionals to develop knowledge of broad business practices. These additions facilitate greater competency and equip graduates to meet forthcoming challenges.