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Administrative and Clinical Procedures for the Canadian Health Professional, 5th edition

Published by Pearson Canada (January 1, 2021) © 2022

  • Valerie D. Thompson Conestoga Institute of Technology and Advanced Learning

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For courses in Management-Administration for Health Professionals.

Administrative and Clinical Procedures for the Canadian Health Professional is a text that will prepare the student to work in any type of primary care setting as well as in an acute-care hospital, assuming the administrative responsibilities of a patient-care unit. The comprehensive nature of this text enables the student to graduate knowing the what and the why behind his or her administrative tasks and responsibilities. The student will have the knowledge and background necessary to collaborate effectively with other members of the health care team, facilitating his or her role and contributions to delivering individualized, seamless, high-quality patient care.

Hallmark features of this title

  • Tip Boxes. Short and salient tips are found throughout each chapter that guide students toward excellence in their future health administration roles.
  • Points to Ponder. Throughout the chapters, Points to Ponder boxes contain information challenging the student to think about and evaluate scenarios and facts relating to specific chapter content.
  • Chapter Summaries. At the end of each chapter, key points from the chapter are summarized.
  • Review Questions. At the end of each chapter, you will find extensive questions designed to review the content of that chapter.

New and updated features of this title

Workbook: New to this edition is a companion workbook that will provide the student with a chapter-by-chapter review of Chapters 1 through 13. Each section contains a variety of review exercises, including short answer questions, multiple choice questions, application exercises, case studies, and research projects.

  1. The Administrative Health Professional (AHP)
  2. Health and the Individual
  3. Culture and Health
  4. The Canadian Health-Care System
  5. Standards and Safety in Health Care
  6. Diagnostic Tests
  7. Pharmacology
  8. Communicating in the Health Office
  9. Patient Registration and Scheduling Appointments
  10. Health-Care Plans
  11. The Billing Process
  12. Claims Submission
  13. Health Information Management
  14. The Hospital Setting
  15. Hospital Documents and Procedures
  16. Doctor's Orders: Procedures and Process
  17. Intravenous Therapy
  18. Patient Nutrition
  19. Digestion and Excretion
  20. The Cardiorespiratory Systems
  21. Rest and Activity

Valerie Thompson is a University of Toronto-educated Nurse Practitioner with a multifaceted career. She transitioned from clinical practice in an occupational medical centre to over 20 years of academic service as a Professor of Nursing at Conestoga College Institute of Technology and Advanced Learning in Kitchener Ontario. Subsequently, she assumed the role of Professor in the School of Business and coordinated the Health Office Administration Programme, where she also developed the curriculum. After her academic tenure, Valerie returned to clinical practice in primary care.

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