Excellence In Business Communication, Global Edition, 13th edition

Published by Pearson (April 26, 2021) © 2021

  • John V. Thill
  • Courtland L. Bovee
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For undergraduate courses in business communication.

Following in the wake of the digital revolution and the advent of social media, business communication has been hit by yet another revolutionary change: the rise of intelligent communication technology. In this 13th Edition of Boveé and Thill's Excellence in Business Communication, the most significant and recent technology-related changes affecting the business world are thoroughly discussed. Not to be forgotten, the text continues to emphasise the fundamental skills and principles of business communication. Featuring practical advice, time-tested processes, and real-world examples, Excellence in Business Communication is the premier text for honing and developing business students' essential communication skills.

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  • PART 1: UNDERSTANDING THE FOUNDATIONS OF BUSINESS COMMUNICATION
  • 1. Professional Communication in a Digital, Social, Mobile World
  • 2. Interpersonal Communication Skills
  • 3. Collaboration and Business Etiquette
  • 4. Communication Challenges in a Diverse, Global Marketplace 
  • PART 2: APPLYING THE THREE-STEP WRITING PROCESS
  • 5. Planning Business Messages
  • 6. Writing Business Messages
  • 7. Completing Business Messages
  • PART 3: CRAFTING BRIEF BUSINESS MESSAGES
  • 8. Crafting Messages for Digital Channels
  • 9. Writing Routine and Positive Messages
  • 10. Writing Negative Messages
  • 11. Writing Persuasive Messages
  • PART 4: PREPARING REPORTS AND PRESENTATIONS
  • 12. Planning Reports and Proposals
  • 13. Writing and Completing Reports and Proposals
  • 14. Developing and Delivering Business Presentations
  • PART 5: WRITING EMPLOYMENT MESSAGES AND INTERVIEWING FOR JOBS
  • 15. Building Careers and Writing Résumés
  • 16. Applying and Interviewing for Employment

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