Conflict Survival Kit: Tools for Resolving Conflict at Work, 2nd edition

Published by Pearson (July 14, 2021) © 2013

  • Daniel B. Griffith Purdue School of Engineering and Technology at Indiana University and Purdue University Indianapolis
  • Cliff Goodwin Purdue School of Engineering and Technology at Indiana University and Purdue University Indianapolis (
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The Conflict Survival Kit focuses on topics that prepare you to address conflict in organizations. You'll learn important interpersonal and management skills as well as strategies for immediate use in the workplace as you explore conflict theories, frameworks and models.

Brief Contents

  1. The Nature of Conflict

Part I: The Theory and Context for Managing Conflict in the Workplace

  1. Preventing Conflict
  2. Approaches to Conflict
  3. Working Toward Collaboration

Part II: Interpersonal Communication Skills for Resolving Conflict

  1. The Three Channels of Communication
  2. Listening to Resolve Conflict and Build Lasting Relationships
  3. The Communication Continua

Part III: Preparing to Resolve Conflicts

  1. Are You Capable?
  2. Opening the Doors to Conflict Resolution

Part IV: Application and Practice

  1. The Building Blocks of Collaboration
  2. Integrative Negotiation: Negotiating as Partners
  3. Overcoming Barriers to Integrative Negotiation
  4. Mediating Conflicts Between Parties
  5. Decision-Making Choices for the Manager
  6. Handling Conflicts Requiring Direct Confrontation
  7. Special Situations: "Opportunistic" Employees, Workplace Violence, Terminations, and Bullying
  8. Achieving Effectiveness as a Conflict Manager

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