Business Communication: Polishing Your Professional Presence, 4th edition

Published by Pearson (January 12, 2018) © 2019

  • Barbara Shwom Northwestern University
  • Lisa Gueldenzoph Snyder North Carolina A&T State University
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For courses in business communications.
Business Communication: Polishing Your Professional Presence helps students achieve the highest level of professionalism when conducting business. With a clear communication model that helps students professionally analyse and react to any sort of business situation, this text stresses the importance of etiquette in successful entrepreneurial practices. The 4th Edition relates business communication to modern technologies and social media outlets, bringing the text into the context of our digital world. With a focus on learning and exercising skills in writing, speaking, critical thinking, and collaborating with peers, the text prepares students for the social and communicative challenges they will face as successful business people.
  • PART I: UNDERSTANDING THE FOUNDATIONS OF BUSINESS COMMUNICATION
  • 1. Developing Your Professional Presence
  • 2. Working with Others: Interpersonal, Intercultural, and Team Communication
  • 3. Managing the Communication Process: Analyzing, Composing, Evaluating
  • PART II: DELIVERING EFFECTIVE MESSAGES
  • 4. Communicating Routine Messages and Building Goodwill
  • 5. Communicating Persuasive Messages
  • 6. Communicating Bad News
  • 7. Using Social Media in Business
  • PART III: RESEARCHING, PROPOSING, REPORTING, AND PRESENTING
  • 8. Finding and Evaluating Business Information
  • 9. Preparing Persuasive Business Proposals
  • 10. Preparing Business Reports
  • 11. Preparing and Delivering Business Presentations
  • PART IV: PERSUADING AN EMPLOYER TO HIRE YOU
  • 12. Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews
  • Appendix A: Formats for Business Documents
  • Appendix B: Documentation and Reference Styles
  • Appendix C: Grammar, Punctuation, Mechanics, and Conventions
  • Appendix D: Answer Key to Grammar Exercises
  • Appendix E: Proofreader’s Marks

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