Conditions of sale
Please read these conditions of sale carefully before ordering any products from www.pearson.com/en-au or www.pearson.com/en-nz ("our site"). You may wish to print a copy of these conditions for future reference.
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the goods, services or digital content ("Products") listed on our site to you. You should understand that by using our site or ordering any of our Products, you agree to be bound by these terms and conditions. If you refuse to accept these terms and conditions, you will not be able to order any Products from our site.
1. Information about us
Our site is operated by Pearson Australia, a division of Pearson Australia Group Pty Ltd ("us" or "we"). We are registered in Victoria, Australia under Australian Company Number 004 245 943 and with our registered office at 459-471 Church Street, Level 1, Building B Richmond, Victoria, 3121. Our ABN is 40004245943.
2. Service availability
We will take reasonable efforts to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services.
3. Your account
If you use our site, you are responsible for maintaining the confidentiality of your password and/or account and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should immediately inform us if there is any reason to suspect that your password has compromised, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. We reserve the right to refuse access to our site, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
4. Your status
By placing an order through our site, you warrant that: (a) You are legally capable of entering into binding contracts; and (b) You are at least 18 years old; We do not sell Products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use our site only with the involvement of a parent or responsible guardian.
5. How the contract is formed between you and us
5.1 Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and Pearson is not obligated to accept any offer at its sole discretion. We will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been ordered (the "Order Confirmation"), which will include the Product details, price, total amount payable and estimated delivery date. The contract between us ("Contract") will only be formed when we send you the Order Confirmation.
5.2 We reserve the right to cancel orders that we believe to be fraudulent or constitute a misuse of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing.
6. Our status
6.1 Please note that in some cases, we accept orders as agents on behalf of third party sellers. The resulting legal contract is between you and that third party seller, and is subject to the terms and conditions of that third party seller, which they will advise you of directly. You should carefully review their terms and conditions applying to the transaction.
6.2 We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely.
7. Intellectual property rights
The content on our site and software supplied to you by us is the property of Pearson Australia Group Pty Ltd, its affiliates or its content suppliers and is protected by local and international copyright, authors' rights and database right laws. The compilation of all content on this website is our exclusive property and our affiliates. You may not systematically extract and/or re-utilise parts of the contents of our site without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without our express written consent. Our site and its URL, Pearson and the Pearson Logo, and other marks indicated on our website are trademarks or registered trademarks of Pearson Plc. or its subsidiaries (collectively "Pearson"). Pearson's trademarks and trade dress may not be used in connection with any product or service that is not Pearson's, in any manner that is likely to cause confusion, or in any manner that disparages or discredits Pearson. All other trademarks not owned by Pearson that appear on our site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Pearson.
8. Availability and delivery
We will use our reasonable endeavours to deliver your Products within the delivery times as set out in the Order Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Order Confirmation, unless there are exceptional circumstances. In some instances, we may accept orders for Products that are out of stock, available on demand, available once published on pre-order, or require importation from our affiliates overseas, and these may have longer than normal delivery times. For all Orders, Pearson will notify you at the time of Order Confirmation with its best estimate of delivery times, and will notify you if there is significant change in any estimated delivery dates.
If a Product is found to be incorrectly addressed by us then we will be responsible for the re-delivery, replacement or refunding of the Product. If you are found to have given an incorrect or insufficient address, then we will not refund or resend the Product and all responsibility for correcting the delivery will be borne by you.
9. Risk and title
9.1 The Products will be at your risk from the time of delivery.
9.2 Unless otherwise expressly agreed between the parties, ownership of the physical Products (but not to the intellectual property rights in the content of the Products) will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
10. Price and payment
10.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
10.2 These prices include GST.
10.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation. We may increase the fees for subscription services (if any) from year to year.
10.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
10.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
10.6 Unless otherwise expressly agreed in writing by Pearson, payment for all Products must be by credit card. We accept payment with Visa or MasterCard. On the pearson.com/en-au website we also accept PayPal and ZipPay.
10.7 Your credit card, PayPal or ZipPay account will be charged at the time of your transaction, prior to delivery. All credit/charge card payments are subject to authorisation by the card issuer. If your payment is not authorised, we will cancel your order (and notify you that we have done so) and you must return the Products to us (if you have already received them) at your own expense. The Products remain our property until you have paid for them. In the case of online resources and downloads, including online subscription services (if any), these will only be made available to you once your payment has been authorised, unless we have agreed credit terms with you.
11. Our cancellation and refunds policy
11.1 Cancellation and return of physical goods. You can return a physical product in its original condition with 30 days of delivery for a full refund (less delivery charge) by requesting a Returns Authorisation Number from Customer Service. When you return a Product to us we will examine the returned product and if the product is not damaged and in a resalable condition we will process the refund due to you as soon as possible and, in any case; within 30 days of the day the returned the product is received to our warehouse. After 30 days of purchase we are not required to provide a refund or replacement if you change your mind.
11.2 Cancellation and returns of digital and online resources and downloads. Digital products, downloads (including ebooks, etexts), online resources, access codes, videos and opened software (including those sold on a subscription or licence basis) cannot be returned, unless otherwise expressly agreed in writing by Pearson. You may return a download if it is defective. If you are unable to complete the download process or wish us to provide a replacement for a file that is defective please contact our Customer Service and, where this is due to our default, we will replace or refund the download.
11.3 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
11A. DIGITAL PRODUCTS, EBOOKS AND OTHER DOWNLOADS, ONLINE RESOURCES INCLUDING ONLINE SUBSCRIPTION SERVICES
11A.1 The use of digital Products and services, online resources and downloads, including online subscription services, is subject to these terms and conditions, plus any terms of use or end user licence associated with each Product/service and/or ebook or other platform used. Customers may be required to accept Pearson’s end user licence agreement, terms of use and/or Privacy Policy before they can access certain of Pearson’s Products and services. Some online resources and downloads are offered in different versions or as a menu consisting of components that you may select, the prices and conditions for which are as set out in their specific terms. If there is a conflict between these terms and conditions and any such specific terms of use, end user licence, purchase, licence or subscription terms, the specific terms will apply.
11A.2 You are responsible for all hardware, software, network availability and Internet connectivity required to access and/or use digital and online resources and downloads. We will provide you with a specification of the hardware and software required to use such a Product on request.
12. Our liability
12.1 To the maximum extent permitted by law and save for the express written terms in these terms and conditions, all other express or implied terms, conditions, warranties, statements, assurances and representations in relation to the Products or arising from any Contract are expressly excluded. If any of the exclusions or limitations set out in this clause are declared illegal or void or if there has been a breach of a term, condition, warranty, statement or assurance which cannot be excluded by this Agreement, then, to the extent permitted by law, our entire liability and your exclusive remedy is limited to, at our discretion, in relation to goods to (i) the replacement of the goods or the supply of equivalent goods, (ii) the repair of the goods, (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or (iv) the payment of the cost of having the goods repaired and in relation to services, (i) supplying the services again or (ii) paying the cost of having the services supplied again.
12.2 To the maximum extent permitted by law, our liability for losses you suffer whether in contract, tort, breach of statutory duty or otherwise, arising under or in connection with any Contract, is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking any Contract. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
12.3 We are not responsible for indirect losses (even if we are aware of the possibility of such loss or if such loss was otherwise foreseeable) however caused and on any theory of liability, including without limitation, contract or tort (including negligence or otherwise) arising during and/or as a result of our performance or non-performance of this Agreement, such indirect losses including but not limited to: (a) loss of income or revenue (b) loss of business or business interruption (c) loss of profits or contracts (d) loss of anticipated savings (e) loss of data (f) loss of data, or (g) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. Provided that this clause 12.3 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 12.1 or clause 12.2 or any other claims for direct financial loss that are not excluded by any of categories (a) to (g) above.
12.4 Our Products come with consumer guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
13. Written communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
14. Notices
All notices given by you to us must be given to Pearson Australia Group Pty Ltd at 459-471 Church Street, Level 1, Building B Richmond, Victoria, 3121. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
15. Transfer of rights and obligations
15.1 The Contract between you and us is binding on you and us and on our respective successors and assigns.
15.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
15.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
16. Events outside our control
16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: (a) Strikes, lock-outs or other industrial action. (b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. (c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. (d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. (e) Impossibility of the use of public or private telecommunications networks. (f) The acts, decrees, legislation, regulations or restrictions of any government.
16.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
17. Waiver
17.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
17.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
17.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
18. Severability
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
19. Entire agreement
19.1 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions, plus any terms of use or end user licence associated with each Product/service or unless otherwise expressly agreed in writing.
19.2 We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
20. Our right to vary these terms and conditions
20.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
20.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
21. Law and jurisdiction
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by the law of the State of Victoria. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of Victoria.
Last Updated: August 2022
