Understanding and Managing Diversity: Readings, Cases and Exercises, 7th edition
Published by Pearson (January 8, 2024) © 2025
- Carol P. Harvey Assumption University
- M June Allard Worcester State University
- Michele D Kegley University of Cincinnati
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For courses in workplace diversity.
A contemporary approach to understanding and managing diversity
Understanding and Managing Diversity offers essays, exercises and activities to help students clarify the complexities of a diverse workforce and explore how diversity can be used as an organizational asset. Gathering insights from over 60 contributors, the text offers a wide range of expertise from both experienced interdisciplinary instructors and accomplished practitioners.
The 7th Edition has been thoroughly updated with new topics, exercises, cases and capstone assignments, helping students learn how to think critically about managing diversity in a highly competitive marketplace.
Hallmark features of this title
- An expansive, diverse set of contributors includes authors from the fields of management, marketing, gerontology, psychology, sociology, economics, social rehabilitation, and religious studies, as well as practitioners from industry and the military.
- Timely diversity topics look at racial identity, work-life balance, neurodiversity, diversity leadership, mental health, and workplace communication.
- An expansive feature set consists of online assignments, writing exercises, and out-of-class applications. Features explore the historical, legal and global dimensions of diversity.
- Adherence to AACSB's learning standards include learning goals at the beginning of each section, critical-thinking questions after each article, and integrative questions for each section.
New and updated features of this title
- NEW: Co-author, Michele D. Kegley, brings her years of experience as an award-winning professor to this edition.
- NEW and UPDATED: Topics cover systemic discrimination, inclusive leadership, navigating multicultural environments, colorism, mental health in the workplace, intercultural communication, ageism, LGBTQ+ rights, social class, and work-life balance.
- NEW: Exercises focus on diversity awareness, privilege and class, legal issues, immigration, cultural diversity, and ability.
- 9 NEW: Cases illustrate today's important diversity issues. They feature The Art Institute of Chicago, The Black Women's Wealth Alliance, Wellesley College, and the San Antonio Zoo, and focus on work-life balance, neurodiversity, and bullying.
- NEW: 7 Capstone assignments with grading rubrics help students synthesize their learning. They examine cultural appropriation vs. cultural appreciation, feature a service-learning project, and assess group diversity process and conflict resolution for team projects.
- NEW: Features include 19 Doing Diversity examples, 16 Historical Notes, 46 Diversity on the Web, 11 Writing Assignments, 13 Global Notes, 29 Points of Law, and 24 Best Practices boxes.
SECTION 1: UNDERSTANDING PERSPECTIVES OF DIVERSITY: AWARENESS, PRIVILEGE, STEREOTYPES, LANGUAGE, CONFLICT, LEADERSHIP, AND LEGAL ISSUES
- Diversity Awareness Quiz
- I AM . . .
- Body Ritual Among the Nacirema
- Increasing Multicultural Understanding: Uncovering Stereotypes
- Terminology, Acronyms, and Language: What did you say and what does it mean?
- Are You Privileged?
- The Advantage of Privilege
- The Emotional Connection of Distinguishing Differences and Conflict
- Systemic Discrimination, Enforcement, and Initiatives
- Inclusive Leadership: A Leadership Style for a Diverse Workplace
- Exploring Diversity in Your Organization
- Doing Diversity: Legal Issues Carol P. Harvey
SECTION 2: UNDERSTANDING THE PRIMARY DIMENSIONS OF DIVERSITY: RACE, COLOR, ETHNICITY, AND NATIONAL ORIGIN
- Navigating Multicultural Environments
- Intercultural Communication in Today's Workplace
- Being an Only: A Field Assignment
- Race and Color in the 21st Century Workplace
- Understanding and Creating an Inclusive Workplace for Native Americans
- Asian Americans in the Workplace
- Hispanics, Latinos/as, and Latinx in the American Workforce
- 21st Century Immigration in the US
- Immigration Interview
- Jane Elliott: A Class Divided Exercise
- A View of Cultural Diversity
SECTION 3: UNDERSTANDING THE PRIMARY DIMENSIONS OF DIVERSITY: AGE, GENDER, SEXUAL ORIENTATION, AND INTELLECTUAL AND PHYSICAL DISABILITIES
- How Old Should You Be to Drive a Bus? Exploring Ageism
- Ageism in the Workplace
- Exploring the Gender Gap: What Are the Issues?
- Women in Professional Sports: Can the Inequity Be Fixed?
- The Vertigo of Masculinity: Toward a Gender Democracy & Democratic Manhood
- Allying with and Empowering the LGBTQ+ Community in the Workplace
- Is This Sexual Harassment?
- Understanding Neurodiversity: Building a More Inclusive Workplace
- Letter From a Neurodivergent Employee
- Accessibility for Everyday and Beyond Christian Williams
SECTION 4: UNDERSTANDING THE SECONDARY DIMENSIONS OF DIVERSITY: SOCIAL CLASS, RELIGION, AND MILITARY SERVICE
- Does Social Class Make a Difference?
- Social Class Diversity
- Religion as a Part of US Work Life
- Understanding and Including Military-connected Employees
- Still Fighting for Equal Opportunity: Women's Changing Roles in the US Military
- Evolving Work-Life Balance Issues
- Social Class Exercise
SECTION 5: CURRENT ISSUES IN DIVERSITY
- The Ethics of Workplace Diversity
- Marketing in the US Economy: Does Diversity Sell Products and Services?
- Can't Weight to See How You Look in that Outfit! Body Image and Appearance in the US Workplace
- One Workplace Bully is One Too Many: The Four Faces of Bullying
- Doing Diversity: Current Issues
- Exercise: How Well Does a Website Communicate DEI?
SECTION 6: CASES
THE HISTORICAL CONTEXT OF WORKPLACE DIVERSITY THE EARLY YEARS
- The Coca-Cola Company: Then and Now
- The Cracker Barrel Restaurants
- The Culture of the US Air Force and Its Impact on a Mobile Training Team Case
- Chick-Fil-A, The Media, and The Continuing Story
THE VALUING DIVERSITY ERA
- When Women do Lead: Gender Bias and Bullying in the 21st Century
- The Six Sigma Case: Promotion at The Western Company
THE THIRD ERA DIVERSITY, EQUITY, & INCLUSION
- The Path to Inclusion: The Business Case for Diversity at Ocean Spray
- The Pitney Bowes Case: A Legacy of Diversity and Inclusion Management Doing the Right Thing, the Right Way
THE NEXT ERA - DIVERSITY, EQUITY, INCLUSION, BELONGING
- Immigrant Case Study: St Claire Medical Center
- An Immigrant Case at JoyTech
- Building Diversity, Equity, and Inclusion: The Docents and The Art Institute of Chicago
- Black Women's Wealth Alliance: Creating Pathways to Prosperity and Agency
- Wellesley College and the Admission Policy Case
- Caring for Others: Work-Life Balance
- A Case Study: Enrique Pablo
- "I Just Didn't Know What to Do”: Helping Bystanders' Respond to Bullying Of LGBTQ+ Employees
- The Association of Zoos and Aquariums San Antonio Zoo: A Model for Diversity, Equity, and Inclusion
SECTION 7: CAPSTONE EXPERIENCES AND INTEGRATIVE QUESTIONS
- Creating a Case to Better Understand and Manage Diversity
- Video Presentation: This I Believe…
- Evaluating Diversity Management: Conducting a Diversity Audit
- Cultural Appropriation vs. Cultural Appreciation: Designing a Policy and Procedures Plan
- Service-Learning Project
- Employee Resource Group Infographic
- Going to the Movies
- Assessing Group Diversity Process and Conflict Resolution for Team Projects
- Integrative Questions
About our authors
Carol P. Harvey, EdD, is Professor Emerita from Assumption University where she was the former Chair of the Business Studies Department and Director of the MBA program. She received her EdD from the University of Massachusetts, Amherst, her MBA and CAGS from Northeastern University, and an MA in Psychology from Assumption College. She was formerly employed as a manager at the Xerox Corporation. After retiring from Assumption, she taught leadership, diversity management, and organizational behavior at Suffolk University in Boston. She has served multiple times as an evaluator for the New England Association of Schools and Colleges for collegiate accreditation.
Dr. Harvey received the 2011 ALANA faculty award from Assumption is the co-recipient of the Roethlisburger award for the best article published in 2002 in the Journal of Management Education from the Organizational Behavior Teaching Society, and received a volunteer of the year award for her mentoring of female entrepreneurs from the Center for Women in Enterprise. She has been a volunteer tutor for English as a second language serves on the Massachusetts Executive Council for AARP and on the Curriculum Committee for the Worcester Institute for Senior Education.
June Allard, PhD, is Professor Emerita from Worcester State University where she served as Chair of the Psychology and the Social and Behavioral Science departments. She holds a PhD from Michigan State University in Social Psychology with a specialization in cross-cultural research. She is the recipient of 9 national fellowships, numerous Distinguished Service and Outstanding Teaching awards, and is listed in numerous national and international directories of scientists and women leaders.
Dr. Allard has conducted academic program reviews and evaluations for over 30 years and is a recognized expert in this field. Formerly employed as a senior scientist in the research and development industry in Washington, DC, she has directed a wide range of projects on government contracts in industry as well as in university research institutes.
She has been a site visitor for the New England Association of Schools and Colleges for collegiate accreditation and on the doctoral Accreditation Visiting Committee for the American Psychological Association (APA), as well as a member of the APA Departmental Consulting Service. Dr. Allard has lectured on program evaluation in over a dozen different countries.
Michele D. Kegley, PhD, is Professor of Business and Economics at the University of Cincinnati, Blue Ash College, UCBA, where she is also the Program Director of the Bachelor of Technical and Applied Studies. She received her PhD in Leadership and Organizational Change from Antioch University, her MS in Social and Applied Economics from Wright State University, and her BA in Economics and English from Wilmington College. In 2022, she was inducted into the University of Cincinnati, Academy of Fellows for Teaching and Learning, where she serves on the editorial board of The Journal for Research and Practice in College Teaching. She was awarded the 2020 UC Blue Ash Outstanding Faculty Service Award, and the 2019 University of Cincinnati Jack Twyman Award for Service Learning. She was nominated by her college and graduated from the yearlong regional 2022 to 2023 Women's Institute for Leadership Development.
Dr. Kegley supported her faculty and college through the Covid pandemic transition to online learning while serving as 2019 to 2020 Chair of the UCBA College Faculty Executive Committee. She serves on the University's Service-Learning Advisory Committee. She mentors, presents, and writes on multiple intersectional and interdisciplinary areas. Her research interests include leadership, socioeconomic stability, women's promotion, service-learning, work-life balance, and online course design. She seeks to engage students in active learning about the world in which they are economic citizens.
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